Default SLA workflow email

[jammer]

I've been creating Incidents that are using the Default SLA Workflow.   Looking at that workflow, I expected to get email notifications at 50%, 75%, and 100% with respect to the breach time.

I'm getting the emails at both the 50% and 75% intervals, but I don't get an email when the 100% mark is reached.

Here's a specific example:

We have a SLA definition (which uses Default SLA Workflow) with a duration of 9 hours.   It has a schedule associated with it defining a business day as Monday thru Friday from 8 am to 5 pm.

I created an Incident which uses that SLA definition at 9 am on Wednesday 02/08.   Taken into consideration the duration and the schedule, the incident was set to breach on Thursday (02/09) at 9 am.   I believe this is correct.

However, I only received emails at the 50 and 75% intervals.   I got an email at 1:30 pm on Wednesday (02/08) and another at 3:45 pm on Wednesday (02/08).   This is correct.

The Incident breached/expired at 9 am on Thursday (02/09), which is correct, but I did NOT receive an email at this 100% mark.

Is my understanding of the email functionality associated with the Default SLA Workflow incorrect?   Why do I not get an email once 100% has elapsed/expired?

[jammer]

I was told that our default sla workflow hadn't been altered from delivered version.   I think i was given incorrect information.   Clearly it has been changed.

I will rebuild the default sla workflow accordingly on Monday.   I have a good feeling this will fix my email problem.

[jammer]

Thanks the help guys.   As it turned out, our default sla workflow had been changed without my knowledge.   Once I changed it back to match OOB, the email functionality worked as expected.