deleting users in servicenow

[wbwb]

Is it best practice to just disable users or delete them?  For example, if I delete a user, will the historic incidents that the user may have submitted still reflect with their account linked to it?  Any other issues to be aware of?

[Allen Andreas · Accepted solution]

I would recommend to simply inactive users.

If you delete them, as you questioned, it will remove their name from the system, but their "ghost" of a sys_id will remain and anything they did or worked on will be referenced by that sys_id and it makes things very difficult.

[nayanawadhiya1]

Best Practice is disabling the users by updating the Active as False and Locked out as True.

Yes it will reflect to historic incidents and wherever that is referred it will impact. 

[Vishal Khandve]

Hi,

simply disable the user.

[vinothkumar]

Dont delete the user record, because it will delete the reference where it has been referenced like incident as caller, service request task, etc.,

Just disable it.