Dev lab instances offline?

[Goran Pettersso]

Hello!

Is it only  my dev labinstamnce that is  offline or is it something else?

Göran 

[Sumanth16 · Accepted solution]

Hi @Goran Pettersso ,

I understand that you're currently facing issues with your PDI, and it seems like you're not alone in this situation. Several users have encountered similar challenges, and I wanted to provide you with some insights and suggestions based on the shared experiences.

1. Data Center Migration:

   • There seems to be an ongoing data center migration for PDIs, as mentioned in the ServiceNow announcements. It's possible that your instance is affected by this, causing temporary unavailability.

2. Limited Support:

   • Unfortunately, PDIs come without official support. However, the community has shared some potential solutions and workarounds.

3. Backup Your Work:

   • It's crucial to regularly back up your work to prevent any data loss. Instances can go offline or be reclaimed without notice, so having a backup ensures you don't lose important information.

4. Options to Consider:

   • Waiting: Instances may come back online after some time. If the downtime is related to the data center migration, it could be temporary.
   • Requesting a New PDI: If waiting becomes impractical, you can release your existing instance and request a new installation. Keep in mind that this results in the loss of any data not backed up.

5. Stay Informed:

   • Check official announcements from ServiceNow for updates on data center migrations or PDI-related issues. The developer blog link shared by some users might contain important information.

6. Community Support:

   • Since there's no official support for PDIs, engaging with the ServiceNow community forums can be beneficial. Others might share their experiences and potential solutions.

I hope these insights help you navigate through the current challenges with your PDI. 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[AndersBGS · Accepted solution]

Hi @Goran Pettersso 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. wait - nobody can tell you how long it will take
2. if you get tired of waiting, release your instance and request a fresh installation. Please note, that any work that you might have done and haven't backed up will be lost. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders 

[Goran Pettersso]

ok, I will wait and see if the instance comes online.

[Goran Pettersso]

I wonder if the abatements:

Instances with no activity for over 10 days will be claimed back in to the pool.

Does it include that I do the most work towards the instance through REST API and playing around in  in the instance (tables)

[Dr Atul G- LNG · Accepted solution]

Hi @Goran Pettersso 

Instances with no activity for over 10 days will be claimed back in to the pool

Atul : This statement is valid and PDI will be reclaimed if not logged in or no work done.

Does it include that I do the most work towards the instance through REST API and playing around in  in the instance (tables)

Atul: NO, that's fine. it is as activity only.