Disable REQ Approval for Technical Catalog

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Nisha30
Kilo Sage

‎03-26-2025 04:59 AM

Hello Experts,

How do I disable the REQUEST level Approval for only Technical Catalog. 

We have RITM approval and thats what we want only .

How to disable REQ Approval  for only Technical Catalogs?

 

Thanks

 

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to Nisha30

‎03-31-2025 07:34 AM

@Nisha30 

like this

var ritmSysId = current.sysapproval;
var ritmRec = new GlideRecord('sc_req_item');
ritmRec.addQuery('sys_id', ritmSysId);
ritmRec.addEncodedQuery('cat_item.sc_catalogsLIKE742ce428d7211100f2d224837e61036d'); // the sysId is for Technical Catalog
ritmRec.query();
if (ritmRec.hasNext) {
    current.state = 'approved';
}

AnkurBawiskar_0-1743431644507.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-26-2025 05:01 AM

Hi @Nisha30 

 

There is OOTB Flow on REQ Table you need to check that.

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Dr. Atul G. - Learn N Grow Together
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Nisha30
Kilo Sage
In response to Dr Atul G- LNG

‎03-26-2025 06:04 AM

HI @Dr Atul G- LNG which one is it please. Thanks

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Nisha30

‎03-26-2025 06:08 AM

Hi @Nisha30 

 

Workflow

 

AGLearnNGrow_0-1742994454121.png

 

AGLearnNGrow_1-1742994498273.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Dr Atul G- LNG

‎03-26-2025 06:12 AM

Open the request, go to the related link, and you'll see the flow context. Click on "Flow Context," and you will be able to identify which flow or workflow it is.

 

AGLearnNGrow_2-1742994718001.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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