Disable REQ Approval for Technical Catalog

Nisha30 · ‎03-26-2025

Hello Experts,

How do I disable the REQUEST level Approval for only Technical Catalog.

We have RITM approval and thats what we want only .

How to disable REQ Approval for only Technical Catalogs?

Thanks

Ankur Bawiskar · ‎03-31-2025

@Nisha30

like this

var ritmSysId = current.sysapproval;
var ritmRec = new GlideRecord('sc_req_item');
ritmRec.addQuery('sys_id', ritmSysId);
ritmRec.addEncodedQuery('cat_item.sc_catalogsLIKE742ce428d7211100f2d224837e61036d'); // the sysId is for Technical Catalog
ritmRec.query();
if (ritmRec.hasNext) {
    current.state = 'approved';
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎03-31-2025

@Nisha30

Glad to know that my script worked for you.

For that I already informed you will have to update OOB workflow (not recommended by me)

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · ‎03-31-2025

@Nisha30

Please mark my response as correct and close the thread.

The discussion can still continue on the answered thread.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · ‎03-31-2025

@Nisha30

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Nisha30 · ‎04-01-2025

HI @Ankur Bawiskar

the REQ and RITM both are getting auto approved. Only REQ is needed

Thanks

Ankur Bawiskar · ‎04-01-2025

@Nisha30

I already informed in the business rule use condition as current.source_table == 'sc_request' so that it works only for REQ

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader