Do Business Rules on the Customer Updates (sys_update_xml) table NOT fire.

[doctorjim]

I created a Before Insert/Update Business Rule on the Customer Updates (sys_update_xml) table a couple years ago which worked great.  But I noticed about 6 months ago or so that the Business Rule stopped firing.  I did some testing and it appears that none of the Business Rules on that table are firing now even the out of the box ones.

Did ServiceNow change something to prevent any Business Rules from running on the sys_update_xml table?

[SatheeshKumar · Accepted solution]

Hi Jim,

Check the below link, If you are in Kingston it should work

You need to make the property value to true for the below one

glide.update_xml_version.enable_workflow 

https://hi.service-now.com/kb_view.do?sysparm_article=KB0689559

-satheesh

[doctorjim]

Excellent!  Thanks Satheesh.  I ultimately had to contact HI to get them to change the System Property to true.

[doctorjim]

Excellent!  Thank you Satheesh.

Would you happen to know how to force the System Property to true?  When I attempt to set it to true I get the following error message:

Not allowing set of unsafe property value

My instance is running Jakarta Patch 10.

[asifnoor]

Hi doctorjim,

Kindly refer to this thread https://hi.service-now.com/kb_view.do?sysparm_article=KB0696748

This could help you to solve the problem.

Mark the answer as correct/helpful if this helps.