Making a field mandatory after it is assigned to a particular team

I need to make fields mandatory after the ticket is assigned to a particular team. Basically the assigned to person needs to fill them.How do I do it, also I want that the mandatory(*) symbol is visible on the fields.I have tried UI policy and Data p...

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How to group by multiple columns li list

Hi all, I want to group by multiple fields in list. In workspace, I'm using list component of default type. In that list want to group records using field1 and field2. How can I achieve this requirement. Please suggest me

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Clear variable values on realtime

Hi everyone, I am working on a ServiceNow catalog item where I have a multi row variable set named a and inside it a user reference variable u, and I am using a catalog client script onChange to populate a catalog-level variable uvar which works corr...

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GrayOut\disable Declarative action

I have a declarative action that triggers an API, and I want to prevent duplicate clicks. Is there a way to disable or grey out the declarative action button?

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IF no user id entry found on reference variable we need to show message

 Hi Team, We currently have two variables in the form:Select User – a reference variable pointing to the User tableUser ID – a single-line text variableThe expected behavior is as follows:When the user information entered in Select User is not found,...

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Disable Attachment Upload on Service Portal for Closed RITM

Hello Team,I am working on a requirement to disable the attachment upload option on the Service Portal once a Requested Item (RITM) reaches a closed state (such as Closed Complete).The expectation is that after the request is closed, users should not...

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Locked out of PDI due to lost Windows Hello / FIDO2 passkey and email MFA code not arriving.

Hello everyone, I am locked out of my Personal Developer Instance.  I previously logged in using Windows Hello / FIDO2 passkey MFA. I believe the passkey was created on an old work laptop that has since been wiped, so I no longer have access to that ...

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Scripted Approval Rules Where Both Approvals are Needed , as from Group1 , and Group 2

In Flow Designer , i have used OOB "Ask For Approval" Action , and used the scripted query for Approval rules.So, there are two groups which I seek approval from, Group 1, and Group2 .Only after getting both approval , I should move the Change Reques...

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Create a Catalog item in Servicenow Instance using COPILOT Agent from VSCode

This article helps you on how you can create a catalog item by providing all information through a copilot agent via VSCode console. Here are the steps to use Github Copilot Agent to build your application / do any activity that not only limits you t...

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• Now Platform App Engine
• Scoped App Development
• VS Code Extensions for ServiceNow

List collectors in WorkSpace

I need help to get details on a customer workspace in the SCTASK/RITM there is a List Collector and it's displaying names of users. and under the name it displays details from the sys_user table for that user.LIKE:Name, First name,Last name,email   h...

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Service Portal List Field shows “No matches found” only in UAT (works in DEV/QA, ACLs OK)

Hi All,I’m facing a strange issue with a List field in Service Portal and looking for insights if anyone has seen this before.ScenarioThe list field points to a custom table "Reports"Reference qual: reportIdISNOTEMPTYField works correctly for adminFo...

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When do we use Before Query BR over ACLs?

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My learnings from build agent

Give simple phase-based prompts Review at each stage the output and confirm it meets the requirement. At each stage attempt an update app vs continuing on the same session it errors out very easily.         Example:    Yeah—that’s not surprising. Wh...

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Need to build Report - users who have worked on incidents, problem, change requests in last 60 days

I need to build a report for the following:> List of Users who have worked on incidents, problem, change requests in last 60 days (if a user has touched the record, then consider that user has worked Ex - added comment, work notes modified any field ...

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