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I am getting 'No Content Available' Issue in Service Operation Workspace - UI Builder

I duplicated the out-of-the-box (OOTB) Home Page variant, customized it, and deployed it from Dev to Test. While all customer updates/update sets were successfully deployed into the Test instance, the Service Operations Workspace (SOW) is displaying ...

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Resolved! Dashboards

We have a requirement and I want to check with you about what is the best way of doing it. We have different users who have access to different dashboards. Everything is associated with SOW.Agent 1 has access to Dashboard 1Agent 2 has access to Dashb...

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Please help validate how licensing affects knowledge management

License Impact ValidationHow to validate whether accessing or managing Knowledge-related tasks (e.g. triggered by ratings below 3 stars) in ITSM Workspace consumes licenses (ITIL / Workspace)?Alternative Solutions Without Workspace AccessHow to Ident...

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PDI requesting client certificate from another instance

When trying to log into my PDI, it seems to be requesting a client certificate from different instances rather than the instance itself. As this is unexpected behaviour and our internal application blocks any other instance URL that is not in the all...

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Catalog variable Date/Time validation – 2 working days (Sun–Thu) with hour‑based lead time

Hi Community,I’m working on a Service Catalog Date/Time variable validation and would like confirmation or suggestions for improvement.Variable DetailsVariable name: time_to_send_out_commsVariable type: Date/TimeUsed on: Service Request (SR)Business ...

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Getting this error while running ATF

This step failed because the client error 'SPWidget:SCSS portalId is null (id: v84ec632c431e5210ca4c1f425db8f281 portalId: null): no thrown error' was detected on the page being tested. See failing Test Logs. To ignore these errors in the next test r...

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Expired articles are visible in global search

Even after the knowledge article’s Valid To date has been passed, the article is still visible to all users in the global search(Native UI). The workflow state of this article is still published, and valid to date is passed

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Resolved! Pagination trouble with REST API

I am writing a PowerShell script to call /api/now/attachment to read attachments related to other tables.In my first call, I used these query parameters: sysparm_query table_name=sc_req_item^ORtable_name=incident^ORtable_name=sc_request^ORtable_name=...

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Export to PowerPoint in ServiceNow: from platform feature to branded reports in one click

Platform feature · Report · Export · Powerpoint Export to PowerPoint in ServiceNow: from platform feature to branded reports in one click Building slides is one of those quiet productivity drains nobody puts on a roadmap. Across delivery, presales...

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Analytics and Reports
Instance Configuration

water mark or prepopulated text inworknotes

Hi Team when ever we are reopening the incident can any one please help me on this requriement Enable Mandatory capture of reason in Work Notes when an incident is reopened. request is to ensure that whenever an incident is moved from Resolved to ...

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Test data pattern anonymization of data privacy is not working in test

we installed and configured data privacy in Dev with data channel now assist.Its working in Dev but not in test.Any suggestions or plugins we need to install/ update ?

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If attachment is added to RITM then email should trigger to the all the active sctasks "assigned to"

i want a servicenow use case built where - if attachment is added to RITM then email should trigger to the corresponding active sctask assigned to member, how can I achieve this using event, BR, notification step. In the notification how can i add th...

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How to remove "Active" and "On call" UI actions from the Group tab

Hi All, We have an issue with the tab UI actions , when the major incident is created on clicking the "View workbench" UI action , we could see Group tab with "Active" and "On call groups" UI actions.How do we remove these UI actions ?

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The Most Underrated ServiceNow Skill: Asking the Right Questions Before You Build

In ServiceNow projects, failures rarely happen because someone doesn’t know how to write a Script Include or configure a Flow.They happen because the wrong thing was built—perfectly.At the heart of most rework, defects, and escalations is a missing o...

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Remediate UI Action permission issue

OOTB "Remediate" UI action is calling a ui page "cmdb_run_remediations" ui page. But this page is not accessible without admin roles. So if we'll provide user "itil_admin" or "cmdb_dedup_admin" role it will work fine. But without these roles UI page ...

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