Email cc user to add in incident watchlist

[Research]

Hi 

How to Achieve Email cc users to copy in Incident WatchList 
Please can any one guide me on this.

when a mail recieved to instance, along with Email CC users 

those CC users to add directly in Incident Watch List.

Please help me

Thanks.

[Sonam Tiwari · Accepted solution]

@Research ,

In the inbound email action script you can get the cc'ed users using email.copied -

email.copied

Contains a comma-separated list of email addresses in the Cc: box.

- SN Docs

Then get those users matching the email from sys_user and add them to the watchlist there. 

I believe it can be easier with inbound email flow. Haven't tested though.

 

[Sonam Tiwari · Accepted solution]

@Research ,

In the inbound email action script you can get the cc'ed users using email.copied -

email.copied

Contains a comma-separated list of email addresses in the Cc: box.

- SN Docs

Then get those users matching the email from sys_user and add them to the watchlist there. 

I believe it can be easier with inbound email flow. Haven't tested though.

 

[Eswar Chappa · Accepted solution]

Hi @Research below Post will explain you the same in detail manner

https://www.reddit.com/r/servicenow/comments/tacf13/adding_ccd_users_to_watchlist/

Cheers, hope that helps

Eswar Chappa

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