One of our vendor does not have access to ServiceNow. So, we have included entire form variables in the email they receive.
Created email notification like this,
When I preview the notification, it shows a nice html layout.
But vendor is seeing the notification only as Plain text without table layout like below.
What could be the reason? any email setup on vendor side?
I have attached the correct annotation and UI message records here if you wish to fix that nasty annotation.
Just download each of the attemtions and riight-click the list header on any list and say Import XML
Hi,
Yes, your vendor's email client is set up to receive text only messages. Try changing the Content type to either Plain text only or HTML and plain text.
Reference:
Email Notifications - ServiceNow Wiki
Hi Rajinis,
Can you please check annotation in your what it will contain section.
form layout>choose section>annotation.
<span style="color:#666666;">${gs.getMessage("Email Notification Form What it will contain")}
</span>
Please Check your html code in annotation.
Regards,
Harshvardhan
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