Emails are going out of ServiceNow for Dummy Records created in ATF.
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ā06-27-2024 05:11 AM
Hi All,
where we are initially inserting record and adding custom steps like click on ui action and set field values etc.
For ex: On click ui action we are setting state to "Implement" we have one Business rule where it triggers some of the notifications when the state changes to "Implement". while we are inserting a record in ATF it will create Dummy record and rollback at last step... but on change of status to "implement" for dummy record in ATF is firing Business rule and email notifications are going out.
Is there is any solution to stop sending out emails for the records which are created During ATF Running?
Thanks in advance.
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ā06-27-2024 06:07 AM
On what instance are you running your ATF?
It is against best practice to run ATF on production (and it is also not supported). And on a non prod, the email should be either turned off, or set to be send to a dedicated address.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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ā06-27-2024 06:57 AM - edited ā06-27-2024 06:58 AM
@Mark Mandersis right. Don't use ATF in PROD and don't send emails to real users from non-PROD instances.
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