Emails to mass set of users in ServiceNow

PriyaGanesh · ‎06-02-2025

Having a requirement to send a same email to 8k+ users belongs to different branches of an organization from ServiceNow.

Pls help me with below questions,

1. Is it possible to send an email to 8k+ users from ServiceNow?

2. Should 8k+ needs to be selected on records to send an email?

3. May i know the different approaches to send an email to 8k+ users from ServiceNow?

Please let me know if there is any other key considerations on this case.

J Priya

Dr Atul G- LNG · ‎06-03-2025

Hi @PriyaGanesh

For emails in PDI: https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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View solution in original post

PriyaGanesh · ‎06-03-2025

Yes i was testing in my PDI, but it was not even triggered. Can we see the emails got triggered from publications from email logs in PDI?

J Priya

Dr Atul G- LNG · ‎06-03-2025

Hi @PriyaGanesh

For emails in PDI: https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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