Emergency Change Implemented Without Approval – Post-Implementation Steps?

[vaishali231]

  Hi Everyone 

I’m seeking guidance on handling a scenario in ServiceNow. An Emergency Change was implemented without prior approval. I want to understand the best practices for managing this post-implementation.

Specifically

• What steps should be taken to ensure compliance and proper documentation?

• How should the change be reviewed and approved retroactively?

• Are there any recommended workflows or notifications in ServiceNow to handle such situations?

• How can we prevent this scenario in the future while still addressing urgent issues?

Any insights, examples, or references to ITIL/ServiceNow best practices would be highly appreciated.

Thanks in advance!