Hello everyone,I am currently learning ServiceNow and exploring AI Agents and ITSM. I would like to understand how AI Agents can improve Incident Management in a real-world environment.I have a few questions:How does ServiceNow AI automatically categ...
Hello, when emailing through the event queue, if the email address is the same as the trigger user's email, I don't get an email. How can I set it up?
I have a requirement where Editable PDf has to render for user to be ffilled and signed on the incident record. It should allow user add signature and complete it when completed signature to be parsed on the editable df and attached back to the inci...
Is it possible to pass values from a Run Server Side Script test step to proceeding test steps?After investigating, and finding out that I had to ADD an Output Variable to the Run Server Side Script test step (Automated Test Framework > Administratio...
Hello All,Looking for help to create a report that list users with less than 10 skills.TIA
I want to create a report to show which tickets were reassigned from an assignment group , columns needed: Reassigned To and Reassigned by. Last 7 Days.
How Can I Calculate/Measure the Average/Mean Time To Contain a Security Incident in Security Incident Response? Dear ServiceNow Community Colleagues, I would greatly appreciate any help/guidance on this: I have been asked by a client to calculate, me...
HiI have Passed CSA exam in Feb 09, 2026 but still till now I am not able to see Delta Exam appear in my profile. My Certificate is Current. How can I get the Delta Exam ?
Document Template- - In ServiceNow, a Document Template is a reusable content layout that allows users to quickly generate standardised documents with pre-filled data from records or to attach any pdf required accordingly. Step 1: Create a Document ...
Hello, I am new to servicenow and am working on a dashboard that is supposed to basically display the work my team is doing in servicenow. I think the main idea is to track the "tickets" but I'm having trouble figuring out what tables to use from ser...
Hey everyone! I am looking for a way to generate a PDF in flow designer with the new "Generate PDF Document" action in flow designer. I have created the document template, but not sure how the action works or what information needs to be placed into ...
I am trying to create a delay with a dynamic value, i created an integer flow variable but when i try to use it in the "wait for field" data pill picker it does not support itWhat can i create to use it as a dynamic value there?
Hello,The 'Assignment group' is a reference field (sys_user_group) which is on the TASK table. This 'Assignment group' field is used on many ticket types. On the sys_user_group table there is Support type, on one of the ticket types (enhancement...
I need to access a group approval record that was created in Flow Designer using the 'Ask For Approval' action in a following step. I'm creating a group approval record (sysapproval_group) in a flow using the 'Ask For Approval' action. Calling a subf...
| User | Count |
|---|---|
| 105 | |
| 99 | |
| 54 | |
| 18 | |
| 14 |
