Hi team,I am currently creating a new Action Assignment record in ServiceNow, but I've encountered an issue where the Client Script field is locked. It displays the error message: "Cannot edit in read-only editor."Thanks!
I have a new requirement where users need to order a catalog item with a quantity greater than 10. Currently, we are using the cart functionality, and there is a limit of 10 choices. For our process, we need to implement some customizations while sti...
In a virtual agent after creation of interaction once agent is accepted the interaction, assignment group is setting from assignment eligibility, which functionality is causing this
I have a button that I have added via UI Builder, however it doesn't do anything yet and I do not understand how to add an 'event', so sorry to ask, but I'm looking for a full step by step guild if someone is willing to assist please? Ultimately what...
Hi All,I have a Save button on the incident form in Workspace and there is a Business Rule that prevents the incident record from being inserted when certain conditions are met, and it returns a custom HTTP status error message.When the record insert...
Hi, for the Now Assist skill ‘Knowledge Gaps Identification (ITSM)’, is there any official documentation that explains how to use this skill?i have this once's but its not conclude the how to use it just explaining the optionConfigure Now Assist Skil...
Hi,Is there any document for this Truthfulness Hallucination Chat Eval skill
Hi,There are many resolved incidents which are still active for over an year without getting closed. I don't know any other reasons which I have to look out for. Kindly help.// This script automatically closes incidents that are resolved // and haven...
Hi I'm having an issue with the Ip Address populated for my ip switch. In DEV the ip switch is discovered and populated ip address is "172.18.X.X".But in PROD same ip switch is discovered and the populated ip address is "10.188.Y.Y" Notes:1) Both IPs...
Hi,I am working on a requirement where I need to display the Variable Editor on the approval form. When I open the RITM, the Variable Editor is visible and all variables are displayed correctly. However, it does not appear on the approval form.I have...
Hello, I'm trying to modify the OOTB email template associated with Change Management. The notification is 'Notify Change Calendar', and the email template is 'change.calendar.integration'. Essentially this email notification will send the date range...
copy option in change the Ci and effected ci's dhould not be copied . Please hlep with the possibilities.
I am wanting to restrict access to compose work notes and see posted work notes from the assignment group that is working on an incident, when a technician with an itil license is the caller. I have a role created and a group created to have those us...
Hey guys! I’m implementing a feature that allows our superusers to enable restricted read access (u_restricted_read_access = true) on historical tasks stored in a custom base table (x_vgll_rail_task).“Historical” simply means all existing records, re...
Hi in workspace I opened incident table records and I opened one record but on the record form all fields are not coming ,and I went to personalise form in that, there also only some fields are visible to select, but all table fields are not there in...
