A user created a dashboard and forgot to untick the "Send Mail Notification" option. As a result, the system sent emails to approximately 20,000 users who were on the distribution list.Is there any way to delete or recall these emails after they have...
Hi All, I need my RITM SLA to start when first catalog task will be created because this task will only be created 3 days before a specific date from a variable (this date is entered by the requestor in the Service Portal) On my sla if i set the foll...
We have scheduled auto report set and type is set to excel and when report is generated to email we are getting its an PDF. Any suggestions on how to fix this issue
Hi,Is there any way to create a contact in 'customer_contact' table and set the login password using script?Please share the script if possible
I had a core UI Report, which was a Time Series Line graph where the trend was done based on CRs Opened date, and the trend would be by week.In the Core UI report, this would show the beginning of each week on the x-axis and show each week where tick...
This is so confusing and at the same time not helpful I somehow found out the script which feeds the value. We have a simple requirement to just hide the quantity field from the record information of the RITM record in SOW workspace.this is the recor...
Hi everyone,After upgrading to Zurich (current build Patch 1) , we can no longer drag and drop files into the Compose Email window.We are getting the following error:Dropped file type is not supported Uploading the same file using the paperclip icon ...
HI Team - can any one pleasse help me on this requirment How To start sending auto triggered mails when the Service request SLA reaches 90% SLA . we have already configured SLA on requested item table please help me wth configuration steps . Thank...
Does anyone have any idea on how to implement this in PA (or) Platform basic reporting? I have created trend box like this but the customer is asking the same table format with Date Range filter.(Note: I'm using metric_instance joined case table for...
I have a requirement in which when a user generate a request on catalog item on portal containg MRVS it should generate a CSV file containg all the mrvs variables entered in catalog.
I can see ServiceNow User Experience Analytics shows data, but it is not useful as it showing Hash user id instead of actual ServiceNow user id We need a report for list of users who logged in ServiceNow Backend for last 2 months
Hi Community,We are trying to update an HTML field on a custom table using a script include.When we use GlideRecord, the update works as expected.However, when we switch to GlideRecordSecure, the update does not work.What we have already checked/trie...
Hi Servicenow Folks,I want to check on service builder services,when I am moving lifecycle stage from operational to design or any other state, I am getting error as "Life Cycle Stage Status can only move forward to Pending Retirement or Retired or O...
I am working on Teams integration with the sidebar. The integration worked however I need to display the conversations from Teams in the incident/request activity section of the page. There are tutorials how to set up the integrations and in them the...
We have made changes to some out-of-box fields on the cmdb_ci_business_app table - mostly through dictionary overrides and field labels. One field we have a table-specific field label that differs from the parent dictionary entry is [cmdb_ci_business...
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