Estimated Delivery date in Service Catalog Item

erikagupta · ‎10-06-2015

Hi All,

I am working on Fuji release. I have multiple Service Catalog requests using the same workflow but each having their own different delivery times. I wanted to make use of 'Delivery Date' field on the Catalog item form, but somehow the Estimated delivery date on the order status screen is not showing according to what is selected in delivery date field for catalog item. It seems to pick up this calculation from what is specified in workflow attached. Has any one been lucky with this kind of issue? Please help !

erikagupta · ‎10-07-2015

Hi Mani, Pradeep,

Thanks for your responses. I am sure this will work, however, i found a another workaround, i found an out-of-box script "Calculate Request Item Due Date" on the Requested Item table which was inactive earlier. This script on making active did exactly what i wanted. the script adds the days given in the delivery_time field to the current date and updates the due_date on the table. The Estimated delivery date on the order status screen is actually displaying this due_date field on the sc_req_item table. This seems to work for me i guess!!!!

View solution in original post

crao · ‎08-14-2016

Thank you Kent. I am still having some issues but thank you very much for responding

GaneshKumar · ‎10-08-2024

**Solution**

Sharing the solution so that any one who is facing this issue can solve this without modifying widgets/code

The 'Delivery Time' value on Portal is coming from the Workflow Properties > Schedule > Expected time