EventQueue not triggering from Inbound action

[SNowUser11]

HI,

I set up the eventqueue in Inbound actions, created event and set up notification but the event is not triggered. The inbound action is executed as i checked with logs.

[SanjivMeher]

Why do you have the notification on Inbound Email Action Table? Change it to Incident and also in the Event registry, select table as incident and try.

Also make sure the Stop processing flag is checked in the inbound action and make sure the order of this inbound action is before anyother inbound action

[SanjivMeher]

I wouldn't create a separate inbound action. In the same inbound action for incident, I would add this as a condition and do insert only when has an incident number else trigger the event

[SNowUser11 · Accepted solution]

Hello Community,

Just to let if anyone wants what I did at last if that helps anyone I wrote a Business Rule and it nicely triggered. 

Thanks

[Uday Kumar1]

Hello SNowUser11,

I am trying to trigger an event through inbound action which is fail. Can you suggest me how did you achieve a reply mail to a case/incident will trigger the notification through business rule.

Regards,

Uday Kumar