EventQueue not triggering from Inbound action

[SNowUser11]

HI,

I set up the eventqueue in Inbound actions, created event and set up notification but the event is not triggered. The inbound action is executed as i checked with logs.

[Alok Das]

 I have configured these for the incident table. Please find the snapshots below:

Notification:

[SNowUser11]

Confused a bit I have created them all in Table 'Inbound Actions' (Event, Inbound action and notification) 

My inbound action is checking if the sender is specific email address and the subject of the email does not contain any INCIDENT number because there are other inbound actions which is OOB and creating incidents.

[asifnoor]

Hi,

Create event and notification on your target table that you created on inbound action and then check.

Also, here is how to test it.

1. once the event is triggered, go to system policy -> Events -> Event log and check if your event is fired or not

2. If the event is fired, check the state column of your event. It shoudl be processed

3. Once processed, go to system logs and search by your notification name and check if its triggered or not.

4. Also ensure that you selected right event name in the notificaiton and table is correctly selected.

[SNowUser11]

Hi Asif,

Thanks for stepwise troubleshoot

Create event and notification on your target table that you created on inbound action and then check.

Created all 3 : Inbound actions/Event/Notification on sys_email table then tried all in 'inbound email action' table

Also, here is how to test it.

1. once the event is triggered, go to system policy -> Events -> Event log and check if your event is fired or not

It seems Parm1 and Parm2 are correct but then event is not triggering

2. If the event is fired, check the state column of your event. It shoudl be processed

Its Error as above

3. Once processed, go to system logs and search by your notification name and check if its triggered or not.

error

4. Also ensure that you selected right event name in the notificaiton and table is correctly selected.

event name is correct auto.response and table is sys_email as all 3 are on same table

[asifnoor]

Go to system logs, you shall see an error associated with this event name. search for your event name in the system logs and you shall see the error. kindly share that.