EventQueue not triggering from Inbound action

[SNowUser11]

HI,

I set up the eventqueue in Inbound actions, created event and set up notification but the event is not triggered. The inbound action is executed as i checked with logs.

[Alok Das]

Could you please help us what you want to achieve so that we can assist you.

In case you just want to reply to the email without any record action then without triggering event you can respond to the email by selecting Action type as Reply Email and setting the reply in Action as below snipped.

Regards,

Alok

[SNowUser11]

This way it was working but then we realized that the users are External not in sys_user table and hence have to change that

[Allen Andreas]

Hi,

Can you show us what the email log says for this email?

Do you have any conditions that could cause problems?

Is "current" an actual result...like did your inbound action find a "current" related record.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[SNowUser11]

Yes the inbound action is getting executed for only specific condition (in my case when a specific email address sends an email) The Inbound Action is executed i have put logs to see if that is triggered so it is. but then no email notification i receive. I tried updating the Event->registry with table name (inbound actions) but still no luck. 

current is giving me -objt gliderecord  (I updated instead of current TO email) but still not working

[Mihir Mohanta]

Please include the 4th parameter of the gs.eventQueue() function.

like

gs.eventQueue("response.internal", current, email.from, null);

You can also try email.origemail instead of email.from

Thanks,

Mihir