EventQueue not triggering from Inbound action

[SNowUser11]

HI,

I set up the eventqueue in Inbound actions, created event and set up notification but the event is not triggered. The inbound action is executed as i checked with logs.

[SNowUser11]

Yes I created all in Table (Inbound action) not sure if that is correct.

My inbound action is checking if the sender is specific email address and the subject of the email does not contain any INCIDENT number , in that case a response email should go to the user (this user is external user and not present in sys_user

[asifnoor]

Hi,

As mentioned, kindly create a event and notificaitonon your target table on which the incident is being inserted/updated.

Once that is done, 

gs.eventQueue("response.internal",current,email.from,''); //need to pass 4th parameter as well

Once these are done, then test it. AFter that if you don't get notification, 

Then below are the steps to debug

1. go to system policy -> Events -> Event log and check if your event is fired or not

2. If the event is fired, check the state column of your event. It should be processed. If you see error, then open the record and send me.

3. Once the event state is processed, go to system logs and search by your notification name and check if its triggered or not.

4. Also in your notification, under when to send, ensure that you selected right event name in the notificaiton and table is correctly selected.

5. In your notification, under who to receive, ensure you checked "Event param1 contains recipient"

[SNowUser11]

trying on incident table as incident create and update are on Incident table

[asifnoor]

Okay. Test and let me know if you are facing any issue here.

[SNowUser11]

Still no luck why is that not generating email notification?

My all tables are now=Incident

Inbound action - I blanked out the condition so that it triggers in all cases for test. Order less than other inbound action for creating/updating incident.

I have not done stope processing because we need incident creation also.

EMAIL LOGS: did not update or create incident using current.

Now I dont want to create/update incident just want to send notification to external user 😞