EventQueue not triggering from Inbound action

[SNowUser11]

HI,

I set up the eventqueue in Inbound actions, created event and set up notification but the event is not triggered. The inbound action is executed as i checked with logs.

[asifnoor]

Okay.

As per email logs, it says did not create or update incident using current. Which means in this inbound action you are not creating incident. 

So trigger event like this

var gr = new GlideRecord("incident");

gr.setLimit(1);

gr.query();

gr.next();

gs.eventQueue("your_event_name",gr,email.from,""); //metnion your event name and then test it.

[SNowUser11]

yes this time the email notification went but it created a new Incident in response email. Should only send email though

[SNowUser11]

sorry did not create new INC seems it picked up an existing incident in target

[asifnoor]

Okay, so i assume the issue is resolved. If yes kindly mark the comment as a correct answer so that the question is moved to the solved list.

[SNowUser11]

Hi Asif,

the email response is coming but it should not update any random incident .It should just send a response without updating any incident. The email response sent from Servicenow is being updated in a random incident which is either closed or some other incident.

Thanks