Exclude Manager functionality

[Rana5]

Greetings All,

Request you to kindly help me to understand how the Exclude Manager functionality is configured within the instance. My requirement is to mimic the functionality for a second custom reference field available on the group form. Thank you!

Regards,

Rana

[ggg]

In what application / module is the Exclude Manager functionality? I am not familiar with it. Tell me where it is and i can help you research and understand it.

[Mark Roethof]

Hi there,

Do you mean the Exclude Manager checkbox on the Groups form lay-out?

Basically, if checked, the manager filled in that group, will not receive notifications send to that group.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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LinkedIn

[Rana5]

Yes Mark, you are correct. When Exclude Manager field is checked, the manger of the assigned group will not receive the notification. However, I am interested to know how it is configured in the back end.

My requirement is, I need to create a second reference field on the group form which will be similar to the manager field and we would need the Exclude Manager functionality here as well.

Regards,

Rana

[ggg]

the issue is how to override or set the TO field on the notification so I did some digging.

I found the following link where Chuck Tomasi discusses email in general and overriding the TO field in particular:

https://community.servicenow.com/community?id=community_question&sys_id=3bc107a9db98dbc01dcaf3231f961915&view_source=searchResult

I see this code snippet: userList.push(mem.user.email.toString());      

see if this helps and post the solution when you have it.