External Status Page and Monitoring

[ali25]

Hey I'm pretty new to service now but I cant find any documentation on people using an external status page with their service now instance. For example I want to use a page like statuspage.io or any other page that will simply show the status of my service now instance. The use case is I need to implement a status page which shows if service now is working and also show if my other web applications. Any information would be helpful.

Thanks in Advance!

Ali M

[Stijn Verhulst3]

Absolutely But Ali's question is quite interesting regarding th extraction of performance data out of the platform. Up to now haven't found data being accessible on which the standard Performance graphs are calculated.

[adamjgreenberg]

Ali,

Have you tried isup.me?

This is an external source that can tell you if the webURL you are trying to access is up or down for just you.

[ali25]

Hey Adam isup works pretty much the way I would like. They dont offer an api or how to. So my use case is that I have a few different web applications running and I want to visit one "status" page similar to isup.me where It would show the status of all my applications. For my other applications I am able to extract that data but for servicenow I have not found a way to extract the data from the stats.do page or any where in the app. Anyone else trying to do this?

[adamjgreenberg]

Ali,

There is no native application like statuspage.io or isup.me for the service-now instance.

I'm sure there are some enterprising developers that could build you what your looking to accomplish by either page scraping isup.me or by running a shell command like wget www.yourinstancename.service-now.com and parsing the results to a dashboard of some type.

http://www.linuxjournal.com/content/downloading-entire-web-site-wget

Other than monitoring the front end URL, what else are you trying to parse out of your instance? As Steve Driscoll mentioned above, you could build yourself an externally available portal page that doesn't require a user login to monitor your instance.

[alexfossa]

Hi,

Has anyone integrated statuspage.io into their Service Portal page?

Alex