field autopopulation

[Southsayer]

Hi Everyone,

I have a catalog item with two fields. 

1. Ownership Group (Ownership Group based on kb_knowledge table)

2. Knowledge Articles (Only Knowledge Articles with Ownership Group will be populated) (field type: list collector)

3. Knowledge Category (Knowledge Category of an article listed in Knowledge Article field based on kb_knowledge table)

Requirement: Once we select ownership group. So, all knowledge articles with that ownership group should be populated with the knowledge article numbers. 

also, Knowledge Category should also auto-populate only based on Knowledge Article field. in case of Knowledge Articles, with multiple article numbers. Field should be left blank.

how can this be achieved?

thank you in advance

[Dr Atul G- LNG]

Hi @Southsayer 

Greetings!!

Interesting use case.

1. Ownership Group (Ownership Group based on kb_knowledge table)

Atul: Which field you are referring for ownership in kb_knowledge table? 

[Southsayer]

I am using lookup selectbox refering to kb_knowledge table and using Ownership group as the field but issue is, it is loading too slow. im confused 😞

[Dr Atul G- LNG]

Hi @Southsayer 

It will be, bcz 2-3 times it get fetched and filtered. Is any way to use it directory?

[Amit Verma]

Hi @Southsayer 

Please check if below post helps :

https://www.servicenow.com/community/developer-forum/populate-list-collector-based-on-another-refere...

Thanks & Regards

Amit Verma