Field value changing

[Leandro Oliveir]

Hello everyone,

The state field in the incident form is being changed incorrectly. Instead of going to one of the options, such as "new", "in progress", "pending", it is changing it to a non-existent value, such as "4". I want to know what is broken about this because there is no state in the incident configured with the value 4. Is there a way to find out what changed the field value within the platform?

Regards,

Leandro Oliveira

[Michael Jones - · Accepted solution]

First step would be to try using the field watcher as you progress through an incident - this can help you identify what actually changed the value. 

https://docs.servicenow.com/en-US/bundle/utah-api-reference/page/script/debugging/concept/c_FieldWat... 

On a side note, normally the actual values for states are actually numeric - you might find somewhere that a script is passing in "4" instead of 4, which is being treated as a string vs. numeric value match. 

[Leandro Oliveir]

Thanks @Michael Jones - !

Your solution solved my problem. It was a script that was setting this value.

Regards,

Leandro

[sanjay-gang]

Hi @Michael Jones - 
Field watcher is not supported in Xanadu, do we have any alternative to track field value changes now