Developer

Notification issue need to check

Hello all, In the email logs, I see this email with the subject mentioned in the pic.The notification is empty.And the issue is, the email is sending to many recipients, and I was asked to cut down that.But where can I find this notification? I chec...

Question

Resolved! g_form.addOption() not rendering choices on field switch — ServiceNow Client Script Issue

Problem StatementI have a dependent dropdown where selecting an Operations Category dynamically loads filtered Fault Category choices via GlideAjax and g_form.addOption().Issue: When I select an Operations Category for the first time, choices load co...

Question

AI Agent

In ai agent tool from which table the existing scripts and existing search retrieval are stored. Please don't give your assumptions.

Question

State Change to "New" – Info Message Requirement

Hi team, There is a requirement for the rm_enhancement table: whenever the state changes to "New", an informational message should be displayed to the user when they open the record( user will not open the record immediately), indicating that the sta...

Question

How to use REST data broker in UI Builder to retrieve ServiceNow data

I have read one of the most efficient ways to retrieve data in UI Builder or a Workspace is by using internal REST APIs to retrieve the data to display, however, I have not been able to find any examples I can follow or seen any documentation or post...

Question

Dynamic Approval & Fulfillment Based on Category and Application Name

We have a catalog item with the following fields: Related Category (Mandatory) – Choice field with values:Collaboration and CommunicationCyber Security ServicesHardwareInfrastructureSoftwareApplication Name – Reference field to the Business Applicati...

Question

How to make attachment Mandatory for Approval in sysapproval_approver

Hi, How to make attachment mandatory approval table .

Question

Reference field autocomplete dropdown options not highlighting on hover in PROD

Hello, We are seeing an issue in our PROD instance where some reference field autocomplete dropdown options are not visually highlighting when hovering over them. Example behavior: When typing into a reference field, the autocomplete dropdown display...

Question

How to Pass the Value from Widget Controller to On-load Script to set it to Variable field.

I am trying to create a spModal + Widget. Where if I click Submit, it will pass the value from controller into on-load script to set it to the variable field. HTML code:<div><label>Select Mailbox Type</label><select ng-model="c.selected"><option valu...

Question

How to invoke one AI Agent from another AI Agent in Virtual Agent Assistant?

Hi Team,I have created an AI Agent and deployed it in Virtual Agent (VA) as an assistant for end users. My requirement is to invoke different specialized agents from this main agent based on user requests—for example, an agent that creates problem ti...

Question

Resolved! Set Default Font Family and Font Size on Knowledge Articles (HTML-filed)

Hi! Is it possible to change the Default Font Family and Font Size when creating new Knowledge Articles via some kind of configuration? Or is the only possible way around to use Templates? Regards Anders Bogsjö

Question

Update Source Connection Failing After Basic Authentication Security Changes (401 Error)

Hi everyone,After the recent updates to Basic Authentication Account Security, I’ve started experiencing issues with an integration account that I use to connect update sources between my sub-production and production instances. BackgroundI’m using a...

Question

how to show the ritms which are waiting for approval in front end along with the changes

Hello Team, how to display the ritms which are waiting for approval along with the changes shown in below image in front end for cusomer

Question

How to parse HTML tags information into normal text without using the [code][/code]

Hi All,How to parse HTML tags information into normal text without using the [code][/code].

Question

Verify Mandatory Attachments Count on Catalog Item

Problem Statement: Need to check if exact 'n' number of attachments are added or not when user submit a request through service catalog from Portal/Native view. I know, there are couple of questions regarding making number of attachments mandatory on...

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