Group Approvals - all approvals moved to requested
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02-24-2025 12:17 AM
Hello all,
I have a requirement where multiple group approvals (in state Not Yet Requeste) are created when a record is inserted.
and at specific states the group approval state is manually set to Requested for specific groups.
Currently, when i select one group approval to requested, then all approvals for the other groups are also set to requested.
Anybody has any idea on this behaviour?
Thank you!
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02-24-2025 12:42 AM
please share which script is marking those to Requested
Is that a custom logic you have written?
How are you differentiating between the difference group approvals?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-24-2025 12:46 AM
Hi @rad2
please review the workflows, business rules, or scripts to ensure the condition for updating approvals is specific to the group being changed and not triggering a global update for all records. Look for any conditions like "Set state to Requested for all group approvals" and revise them to only apply to the selected group.