Group Approvals - all approvals moved to requested

rad2
Mega Sage

Hello all,

I have a requirement where multiple group approvals (in state Not Yet Requeste) are created when a record is inserted. 

and at specific states the group approval state is manually set to Requested for specific groups. 

Currently, when i select one group approval to requested, then all approvals for the other groups are also set to requested. 

 

Anybody has any idea on this behaviour?

 

Thank you!

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@rad2 

please share which script is marking those to Requested

Is that a custom logic you have written?

How are you differentiating between the difference group approvals?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Community Alums
Not applicable

Hi @rad2 

please review the workflows, business rules, or scripts to ensure the condition for updating approvals is specific to the group being changed and not triggering a global update for all records. Look for any conditions like "Set state to Requested for all group approvals" and revise them to only apply to the selected group.