Group assignment across domains
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07-20-2022 06:50 AM
Hello,
I have this domain hierarchy
TOP
- Domain 1 (MSP)
- Domain 2
I have a flow in Domain 2 that contains create catalog item task action
I want to set the assignment group for this action to a group in Domain 1
How that can be done without giving Domain 2 visibility for Domain 1
I don't want data and records from Domain 1 to be visible in Domain 2
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10-31-2023 11:19 AM - edited 10-31-2023 11:22 AM
I am posting here in case anyone else comes across this article - you can add Fulfillment groups to the global domain that will make them visible to ALL domains. The rub is when you're adding users to those groups. There is a field on the user record, managed domain, that is considered in the "Domain - Default - User" business rule. In the rule, it evaluates if the managed domain field is set to TRUE and reverts a user's domain from global to the domain marked default.
In conclusion:
- Create your fulfillment group in the global domain
- Select "managed domain" on the user record of the user to be added to the group. (Add this to the form)
- Set the user's domain to global
- Add the user to the group
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11-21-2023 01:02 PM
Yep, I also noticed this during implementation. What we did - we created a group Type = "global_visibility" and when we need to share a group to all domains we just add this attribute. This trigger a business rule I created to move all users from this group to global domain (sets the checkbox Manage domain = true and sets domain to global). The Opposite happens when we remove this attribute from a group, BR checks if those users don't have any other groups with "global_visibility" type and sets managed_domain=false and set their domain = their company domain.