Guided Tour Failing - Tour was Abandoned

[Deborah Lewis]

i am attempting to create a guided tour on the service portal. If I keep all the steps on the same page it is successful but if I need it to change pages it fails with Tour Abandoned.

I have checked the "Options section" of the step that is failing - below are the contents 

{"url":"/ict?id=sc_cat_item&sys_id=f06ec62bdb8cfb80c0efc4ab0b961979"}

If I go to the page and past everything after the {"url":" the page that I am expecting displays.

not sure where to go from here.

Using Madrid

[Deborah Lewis · Accepted solution]

Thanks - I had tried that to no good result.

The issue was that I could not use the specific "event" to have it move to the next page. It's fixed now thanks

[ryanlitwiller]

Could you elaborate on your solution to this? Facing the same problem and I'm not clear what your referring to when you say "event".

[Erika13]

Sorry I didn't understand how you managed to solve

[shivalikagupta1]

Hi Deborah, 

I am facing similar issues.

Too much brain storming. 

I would be truly grateful, if you could share your insights for this. 

Really would be a great help. 

[Eivind Sandnes]

This worked for me;
when I checked the "Action" box, and changed the "Action Event" to "Click".

The "Next" button disappeared and clicking on the link itself takes the user to the next page.