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05-09-2019 09:21 AM
i am attempting to create a guided tour on the service portal. If I keep all the steps on the same page it is successful but if I need it to change pages it fails with Tour Abandoned.
I have checked the "Options section" of the step that is failing - below are the contents
{"url":"/ict?id=sc_cat_item&sys_id=f06ec62bdb8cfb80c0efc4ab0b961979"}
If I go to the page and past everything after the {"url":" the page that I am expecting displays.
not sure where to go from here.
Using Madrid
Solved! Go to Solution.
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Service Portal Development

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06-13-2019 10:35 AM
Thanks - I had tried that to no good result.
The issue was that I could not use the specific "event" to have it move to the next page. It's fixed now thanks
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11-13-2024 08:32 AM
Hi Deborah
Could Please elaborate your solution, I am facing the similar issue,
Not clear what you mean by "event".