Guided Tour Failing - Tour was Abandoned

Deborah Lewis
Mega Contributor

i am attempting to create a guided tour on the service portal. If I keep all the steps on the same page it is successful but if I need it to change pages it fails with Tour Abandoned.

I have checked the "Options section" of the step that is failing - below are the contents 

{"url":"/ict?id=sc_cat_item&sys_id=f06ec62bdb8cfb80c0efc4ab0b961979"}

If I go to the page and past everything after the {"url":" the page that I am expecting displays.

not sure where to go from here.

Using Madrid

 

1 ACCEPTED SOLUTION

Deborah Lewis
Mega Contributor

Thanks - I had tried that to no good result.

The issue was that I could not use the specific "event" to have it move to the next page. It's fixed now thanks

View solution in original post

10 REPLIES 10

Hi Deborah

 

Could Please elaborate your solution, I am facing the similar issue,

Not clear what you mean by "event".