Have a selection in catalog item redirect to another catalog item

[Doug Edwards]

I am trying to figure out if I can create a selection in a catalog item/record producer that, when selected, will either redirect to another catalog item/record producer or create a new case separate from the other selection items.

In my case, we have a Payroll Question catalog item and I am wanting to add a timecard selection to the existing options. All the other options will go to the current assignment group but if the timecard selection is chosen, it will either redirect to the Timecard catalog item/record producer or it will produce a separate case that will go to the appropriate assignment group (not the Payroll Question assignment group). 

Is this possible?

[Mike_R · Accepted solution]

Yes, it's possible. 

If you want the user to automatically be redirected to a different catalog item/record producer, you can create an onChange client script to open up that item in a new tab when they make that selection.

Or if you want a separate case created after they submit that original catalog item, this can definitely be scripted.