Hi Team, In my PDI I am testing the CMDB 360 all widgets are loading data except this widget : CIs not reported by discovery sources As per ServiceNow document Example: You configure 7 days for the setting. A Linux server CI named backup-linux.sea.c...
Hi @Ankur Bawiskar i have created a catalog item and added variables set to it, in this variable set i have variables which are mandatory at the dictionary level , but i want to hide this variables to the catalog item in which this variable set is ...
Hi all,apologies, if this has already been adressed elsewhere but I noticed that when I add the BCM Contributorsn_bcm.contributor role to a platform snc_internal user, they did not get any access rights for either the BCM module or the workspace, and...
Hi Community, We have been asked by a client to disable the scheduled job that updates the State field for expense lines from "Pending" to "Processed" as they wish to handle this manually. I found the scheduled job -> Process Expense Allocation which...
I am experimenting with on-call scheduling for Primary, Secondary contacts etc when a Major Incident is spun up. Below article is helpful: https://www.servicenow.com/community/itsm-articles/how-to-use-groups-with-the-notify-conference-call-dialog/ta-...
Hi All,we created Data lookup in ServicenowSource Table : TaskMatcher Table : dl_u_assignmentis it possible to put conditions in OOB Data lookup definations (Assignment Data Lookup [dl_u_assignment]) ? TASK Table is common sharing for Incident, Probl...
I have a custom table named "Legal Task". When I search with custom string field 'XYZ' /short description fields in global search, it should display and able to access the Legal Task record associated with these fields. Few articles suggest , need t...
Hello Experts,Need some guidance how best to set up SLA for Incidents. I know it is customer specific what the business need but our customer needs assistance .The goal would be ultimately to have reports - met SLA or not (actually which vendor was r...
Hi I created catalog item which grants snc_read_only role. Second one needs to remove role( user can request it) . I set below properties and user can create ritm while having snc_read_only but flow is not fired. How to fix it( i tested and when snr_...
Hi,I wrote this code, but updates increased. Kindly help. var gr = new GlideRecord('incident'); gr.addQuery('number', 'INC0007001'); gr.query(); if(gr.next()){ gr.category = 'network'; gr.autoSysFields(true); gr.update(); } gs.addInfoMessage('the ...
Hi all, I need to delete duplicate catalog item draft. I need to only keep last created. There is one question 'Jira ID' where I am getting unique value from Jira, Based on that question's value I have do the glide aggregate count. If the count is g...
Hi Community, I need to automate an "Incident Response Overdue Reminder" email when an incident's due date is today or in the past and the state is not Resolved or Closed; I have already created the notification and the event (incident.overdue.remin...
I want to know what causes a field to be read-only by using field watching, but when I right-click on the field, the option doesn’t appear. How can I make it show? Thanks.
Hi,I am working on a UI Action example, but it is not working. It is not even giving me a confirmation message. Kindly help. function closeChildINC(){ var answer = confirm('Do you want to close child incident'); if(answer == true){ gsftSubmit(n...
Hi everyone,I’m working on a requirement where I need to display a specific form view using a widget. Before building something custom, I’d like to know:Is there an out-of-the-box widget that can render a form view for a specific record or table?If y...
