Dashboard usage metrics

Is there a way to see how many people are using a dashboard under platform-analytics-workspace/dashboards?

System UI - UI Scripts - ATF Custom UI Step Config

Hello - This might be an old question, but trying to get some answers or is there any workarounds for this. I am trying to keep the common library of functions in one place, and want to use inside my custom UI step config definitions, instead maintai...

Open email approval links in service operations workspace servicenow

Hi Experts. Currently my approval emails opens in native UI when user click to review the record from email links. How can i configure the links to open SOW instead.

How change CAB approval policy in Change Request

Hi,CAB approval policy how to change,condition all of the CAB group users needs to update there response , if any one updated as rejected the group approval get rejected and move to default state.as per the requirement , if the 5 group members , 4 of...

Issues Establishing Connection with Knowledge Copilot connector - OIDC

While attempting to set up the Copilot Connector with connection type 'Microsoft Entra ID OAuth using Certificate' following the MS KB here - ServiceNow - Connectors | Microsoft Learn I am running into an issue while configuring a new App Registry in...

Script Include + Service Operations Workspace UI

I have created a System definition -> Script Include to evaluate the column value (type = conditions). when the condition satisfies, the script fetches the display value and disabled = true/false. This case needs to be executed/call from the Service ...

Search results has "Go to list view" that opens core list view

Hi all, When using the search box in the top menu, the search results display as expected but in the top right there is a "Go to list view" button. When that button is clicked it takes you to the core list view, which we do not want access to from wi...

Work Notes Mandatory When Changing State – How to Disable in Practice Instance?

Hi everyone,I am practicing in my personal ServiceNow developer instance and working on Incident form behaviour.I noticed that whenever I change the Urgency or Impact field, Work Notes becomes mandatory and I cannot update the record without entering...

Notification triggered by scheduled job for different timezones.

A notification is configured to trigger by scheduled job at 9AM, US time zone. Similarly, this notification should be triggered to other users in different time zones at 9AM. Is there any way to configure this without creating scheduled jobs for each...

Adding request details to ServiceNow CSM portal

Hello All,  Within the CSM portal when a user submits a request, on the landing page after the user has submitted the request. I would like to see the request details in the top right of the page.  I have attached an image to demonstrate what I need....

The ServiceNow CTA program was a three-month journey and from the start I kept one objective in focu

The ServiceNow CTA program was a three-month journey and from the start I kept one objective in focus: passing the exam by developing a repeatable architectural mindset that works in real enterprise environments.

How to change the logo of servicenow?

Time Sheet Portal issue

Hi,In our company we use Time Sheet Portal, the requirement is for the stories assigned, the users should not manually enter the time sheet portal but via Time Worked. So, we should make it NOT editable. If you have faced this issue and worked on it,...

HR not showing in Employee Center

I have installed all the required plugins for HR and configured the taxonomy as well but HR is not showing in my esc. I can find IT there but not HR I have posted the pic and config if you know why please help.