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I need help with a notification trigger

I will explain how the notification trigger should work:Basically, I have a Record Producer where I fill in the information with the event date, the time, and the date when the notification should be sent. The type of template the notification will h...

Approver changing answer breaks the approval process

I have encountered the following scenario which breaks the change process leaving it stuck in assess/auth: Approval rule: one approver from each group or any reject - created by 'ask for approval' flow actionlets say we have 2 group approvals pending...

ed475 by Tera Expert
  • 491 Views
  • 7 replies
  • 2 helpfuls

Incidents should be see only the group

Hi Team, I have one critical requirement:I have 3 groups: HR-A, HR-B, and HR-C, and one parent group, HR-Parent.1. If incidents are assigned to the HR-A group, HR-A group members only should see those incidents. Same as the remaining groups also. But...

AnilM99 by Tera Expert
  • 111 Views
  • 2 replies
  • 0 helpfuls

Version Control functionality in Servicenow

Is there any built-in functionality in ServiceNow to handle version control?If yes, how can it be implemented?I want to track my project-related changes (orders/customizations) using version control. What are the recommended approaches in ServiceNow ...

akashbhangi by Tera Contributor
  • 125 Views
  • 4 replies
  • 1 helpfuls

Updating JAWS commentary for ServiceNow Navigation

Hello, I am having an issue with JAWS commentary on grayed out navigation arrows in Portal. The arrows that need commentary changed are shown belowThis is a description of the issue:I was wondering if and how this commentary could be changed, as I gu...

AM24_1-1770495774231.png AM24_2-1770495890124.png
AM24 by Giga Guru
  • 689 Views
  • 3 replies
  • 0 helpfuls