I'm having trouble hiding some variables that appear in my requests on the service portal. I used the user interface policy to hide them in the form, but after I submit, the variables that were hidden in the form reappear in my requests.Could you he...
Hello Community, I'm looking for a way to sort the values of a reference field. Simple enough but there is not an option on the reference qualifier and I have already tried the global user preference. I am viewing this reference field on the Service ...
Hi All, We have an integration requirement where we will be sending attachments from Incidents to third party application. I am currently doing it using flow designer action. The main isue that I am facing is the mix of base64 content when multiple ...
My requirement is that once catalog is submitted, it will create an approval task to a "group". This group will fill in a user from a variable field (which doesnt show on catalog form but only used for office works like selecting this user) and compl...
Hi,I have a custom record producer that creates a record in the Universal Request table, and I am also testing with the out-of-box Request Help record producer. I am trying to set the Contact Type to “Self-service” in the producer script, but when th...
I am able to restrict visibility of buttons on UI16 form by using client script but cant restrict in workspace. Since, you cant perform DOM manipulation in workspace using script. Is there any way other way?
Hi, I have an email script for notification, I use it when record's insert to display the answer, and for another notification on update to display the updated answer. The script display the question if the answer is yes Example:user answer for:Q1 = ...
Hi Team,We are looking for a solution on to show specific catalog variables at time of approval by approver to fill before approving the ritm . Right now we are giving users to itil access to fill the required variables and then approve from sow view...
We need to modify "Summary of Item being approved" in the approval form so that it dynamically displays the values entered by the end user for a particular catalog item.Currently, the Summary of Item being approved shows all the variables of catalog...
Hi All,The requirement is to have interactive filters for the reports present on CSM/FSM workspace. I have created a filter component on the same table as the report and in report configuration the checkboxes "follow the report" is also true.But when...
I am writing ATF to open the Regulatory Assessment record to complete the assessment created under Regulatory Alert. With assigned Assessor user able to open the Regulatory Assessment record, however it's not opening in correct view Assessment Templ...
How to hide this edit button for scooped application list view .
Which is better Workflow or flow designer?
I am embarrassed to ask this question. I am on lesson 15 of Chuck Tomasi Learn JavaScript on the Now Platform. Trying to work Lab 4. I have a PDI. My problem is that I don't know what Navigator App or Module to select in order to start writing...
I am trying to create a certification policy. I need to get few field from the CI table and few fields from the related tables (I have custom related tables, but for instance lets take CI relationship as an example) to be validated.What's the best wa...
