Where's the logic for how the form widget utilizes View Rules? Im trying to modify the OOTB approval page. Id like the related ticket's info be displayed via Form widget instead of the OOTB widget. Im able to display the related ticket by replacing t...
How Can I bulk update the 'Reply To' and 'From' Fields for all Email Notifications? Dear ServiceNow Community Colleagues, I have a requirement from a client, whereby they want to bulk update, for circa 2k System Notification > Email > Notifications i...
Hi, Sys_properties: x_telu6_th_lenovo.send_to_lenovo_allowed_groupsType:stringValue: { "TH Digital Workplace - Asset Management": "c17e6401933842106402bfbd1dba1014", "TH Digital Workplace - Australia": "897e6401933842106402bfbd1dba1016", "TH Digit...
I am trying to set up a chart to show us the task SLAs for Ritms with tasks assigned to your groups (or selected groups).I have set up a Sys_relationship record which works in the related items lists from the task SLA (Task SLA.task = task.parent).Wh...
How can i get the Activity logs for Tags , or how can add the business rule
Anyone here work in an environment where if a ticket's Approval is rejected, it gets sent back to the submitter for a "rework" and resubmitting that same ticket record? Im used to just telling the user to submit a new ticket with the proper informati...
Hey Community. So, in change records, I want to update the filters for 'Affected CI' related list. I don't just want to modify it in change record only, but when someone tries to add a new CI, the filter should be present there too. See if I select '...
Hello, I recently add the additional comments to the notes and it is not showing me the checkbox that change between the comments and the work notes:I already try to remove all the variables save it and add them again but the check box is still not v...
Label All Outbound Email Notifications with the wording 'Private and Confidential' Dear ServiceNow Community Colleagues, I have a customer requirement, whereby the company wants all Outbound Email Notifications sent from ServiceNow, be labelled with ...
how can I display the DownTime field value as only 'No' on a change request values section of a create a new standard change template and proposed new standard change ?Where do I edit it?
Hi there!Has any of you ever had this problem? It's about scopes?
I will explain how the notification trigger should work:Basically, I have a Record Producer where I fill in the information with the event date, the time, and the date when the notification should be sent. The type of template the notification will h...
I have encountered the following scenario which breaks the change process leaving it stuck in assess/auth: Approval rule: one approver from each group or any reject - created by 'ask for approval' flow actionlets say we have 2 group approvals pending...
In the service portal requests, how do I add an activity tab to show additional comments and work notes?Currently, the activity disappears every time the RITM state becomes pending. I've already checked the UI policy and client script and haven't fou...
HI, Please advise how to create flow for below requirement, All The service requests have to get approval before the task can be generated. ServiceNow autogenerates SR approval collected (User Approval → Yes, Manager Approval → Yes, IT Approval → Yes...
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