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What's New Popular Posts Events Career Path More What's happening right now Get the latest info about ServiceNow releases, events, and challenges from our Developer Advocates. Developer blog The CreatorCon 2027 Call for Content Is COMING SOON The CreatorCon 2027 Call for Content Is COMING SOON He... Read More Developer Advocate Blog ServiceNow Action Fabric: A detailed walkthrough All You Need to Know About ServiceNow Action Fabric Se... Read More now[dev] blog Registration is open: Come build with us at now[dev]26 Mark your calendars: November 4–5, 2026 at the San Jos... Read More Developer Advocate Blog Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Developer Advocate Blog Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Developer Advocate Blog Do All Developers Need to Be Tech Leads Now? Key takeaways • AI agents can now write code faster than most teams can review it, ... Read More Developer Advocate Blog ServiceNow Build Agent MCP Servers: Jira, Figma, Postgres, Zoom, and More ServiceNow Build Agent... Read More Developer Advocate Blog Calling ServiceNow AI Skills via REST API: A Complete Walkthrough Everything AI in Servi... Read More Developer blog How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Developer Advocate Blog Building ServiceNow apps via Claude Code and the ServiceNow SDK Vibe Coding with Claud... Read More Product Launch blogs Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Popular Posts Explore the most discussed topics and insights shaping our developer community. Developer forum Virtual Agent We have configured Auto Assignment of incidents, now agents will receive incidents in Service Operations... Read More Developer forum The buttons on the Email Preview form in Custom Workspace are not working. Hello All,We have crea... Read More Developer forum set contact type field on both sc_request and sc_req_item table to Virtual Agent My requirement is to s... Read More Developer forum Create new problem task type I know when I go into problem and click new on problem task I can edit the indicato... Read More Developer forum PDI Offline 502 error PDI dev310163 remains Offline. Its URL returns “502 Bad Gateway / snow_adc.” Manage my Instance shows Re... Read More Developer forum PDI Offline – 502 Bad Gateway Hello ServiceNow Developer Community,My Personal Developer Instance suddenly became... Read More Events Join virtual and in-person events to learn, collaborate, and connect with practitioners solving the same challenges you are. Federal and U.S. Public Sector SNUG Save the Date! ServiceNow Government Forum Februrary 25 Mark your calendar! ServiceNow Government Forum 2027 w... October 15-December 14, 2026 5:00 AM Walter E. Washington Convention Center, Washington, DC, USA Read More Federal and U.S. Public Sector SNUG ServiceNow Government Forum 2027: Sponsorships are Live We’re excited to announce that sponsorships for Servic... November 09-February 1, 2027 5:00 AM Walter E. Washington Convention Center, Washington, DC, USA Read More Denmark SNUG SNUG Denmark hosted by Kamstrup Event Agenda (Registration page: https://rsvp.servicenow.com/snugdkbykamstrup2026)G... November 11, 2026 12:30 AM Industrivej 51, 8660 Skanderborg, Danmark Read More Armis events Armis Centrix™ v26.4 Product Release Webinar Please join the Armis from ServiceNow Product and Product Marketing team where we w... November 12, 2026 8:00 AM Read More Federal and U.S. Public Sector SNUG November 12 Webinar: Enhancing the Cyber Resiliency of Current Defense Manufacturing Plants Under the Arsenal of F... November 12, 2026 10:00 AM https://carahevents.carahsoft.com/Event/Details/834086-community Read More ServiceNow University Community OHL with Frances Frei — Negotiate Better (APAC) Register Here! Each 60-minute session offers leadershi... November 13, 2026 3:00 AM https://themorrissgroup.zoom.us/meeting/register/Kr-eH76xQDC-Lns8-Aw2Mw#/registration Read More Career Path Advance through our Developer Path, a journey designed to help you grow from Explorer to Visionary. Build skills, share knowledge, and shape the future of our developer community. System Administrator You’re highly organized and thrive when working with others. You love sharing technical know-how and building relationships. You keep everyone on track. Learn More Implementer You’re creative and efficient. You relish working through a problem to find the best answer for everyone, because you know give and take is part of the process. Learn More Platform Owner You have a vision for how technology should be used and enjoy working and leading in cross functional teams.

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Resources to explore New Episode Break Point: The ServiceNow Developer Podcast Break Point is the podcast for ServiceNow admins, developers, and builders of all skill levels. Video CTA YouTube ServiceNow Developers YouTube Channel Learn about the latest releases, AI features, and other tips and tricks. Video CTA Developer advocate blog Stay current with the latest from our Developer Advocates. Video CTA Personal developer instances Your own sandbox to build, test, and learn on the ServiceNow AI Platform. Video CTA Product documentation Browse product and release information. Video CTA ServiceNow Foundations Build your skills with step-by-step guides on the ServiceNow AI Platform. Video CTA
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Virtual Agent

We have configured Auto Assignment of incidents, now agents will receive incidents in Service Operations Workspace to accept, how we need to highlight P1 incidents and Incidents raised by VIP users I want to highlight with colors, is there any way to...

  • Question

Resolved! How to Add an "On Behalf of Me" Filter to Display Tickets Created for Others

Hi,I am working on a scenario where I need to add an additional filter called "On Behalf of Me", which should display all tickets that were created by me on behalf of other users on my ticket page in service portal.Please refer to the screenshot belo...

  • Question

Filters for data visualization (multiple tabs in UI builder)

Hello everyone,I've developed a technical dashboard using the UI builder, which includes three tabs: Incident, Problem, and Change (CHG). I've added filter components for category and priority on each tab. Additionally, I implemented a client script ...

  • Question

Create new problem task type

I know when I go into problem and click new on problem task I can edit the indicator. But I'm note sure what do do next. When I click new on the interceptor page the choices It gives don't seems to make sense. What I'm trying to do is create a task t...

  • Question

Resolved! HTML Field on catalog item - prevent leave page modal

Hello, I have an HTML variable that is updated via a Catalog UI Policy. An ajax call is utilized to get a URL from the server and format that as HTML code that is displayed to the end user in the catalog item. When the user clicks the link it takes t...

  • Question

ServiceNow Action Fabric: A detailed walkthrough

All You Need to Know About ServiceNow Action Fabric   ServiceNow Action Fabric enables AI agents on the Now Platform to work with external agents and tools through MCP and A2A protocols. It supports three patterns: ServiceNow as MCP client (calling o...

  • blog

PDI Offline 502 error

PDI dev310163 remains Offline. Its URL returns “502 Bad Gateway / snow_adc.” Manage my Instance shows Refresh but no Wake Instance button. Repeated refreshes have not helped. It was the same like 2 week ago.   

  • Question

PDI Offline – 502 Bad Gateway

Hello ServiceNow Developer Community,My Personal Developer Instance suddenly became unavailable today.Observed issues:Manage My Instance shows the status as Offline.Clicking Refresh temporarily shows Refreshing Instance, but the status returns to Off...

  • Question

How do we make feature suggestions to ServiceNow?

ServiceNow has benefits, certainly, but let's be honest: it's missing some pretty basic things too.  For example, the wild variation of font sizes through the pages is very hard on people will sub-optimal eyesight. The "notes/activity" field on incid...

  • Question
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