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category = CI class

Hello,As per my requirement is when select category and location so category related CI will appear,eg. if category is database so CI will appear only database CI class i tried but failed then i .checked the mapping, mapping is not correct is not cor...

  • Question

How to Remove Work Notes from Activity Section in Service Portal?

Hi Everyone,I have a requirement to remove Work Notes from the Activity section in the Service Portal. I reviewed the Activity Widget, but I wasn't able to identify where the required changes need to be made.Could someone please help me understand:Wh...

  • Question

Resolved! Question Regarding Scheduled Reclamation of My PDI

Hello, I recently received an email with the subject "Action Required: Your Personal Developer Instance Will Be Reclaimed," informing me that my PDI is scheduled for reclamation. My understanding is that a PDI may be reclaimed after a period of inact...

  • Question

Investigate Category field

Hello, We need to first investigate the Category field on the Change form to understand its current purpose, alreday used in another purpose or what, and where it is being used. need to investigates categories also, need help. Thank you

  • Question

Need to customize Configurable Workspace Inbox

Hi Everyone, I need to add an additional pop-up whenever an agent changes the Presence State from the inbox:But I am unable to find this page anywhere in UI BUilder. If I look under my Workspace Experience, there is only "Inbox empty" but that one do...

  • Question

Redirect approval to users manager if user goes inactive

Hi All,  I am writing a Business rule (after/update) if any user goes inactive then it script will assign approval records to users manager. (function executeRule(current, previous /*null when async*/) { var gr=new GlideRecord('sysapproval_approver'...

  • Question
  • Scripting and Coding

Unable to make OOTB topics LLM-enabled.

Application: Assistant Designer Assistant: Now Assist Panel - Platform (default) Topic: Create Incident I encountered an error when attempting to make this OOTB topic LLM-enabled. (See the attached log image.) I have assigned the required roles. Do y...

  • Question

include new stages to OOB step based request fulfillment flow

Hi All, the OOB Service Fulfillment Steps base flow subflow has stages defined as Service fulfillment process, Completed and Closed Incomplete. it is a read-only flow and operates as a generic engine. it iterates through the sc_service_fulfillment_st...

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