Developer

Scope custom application from vendor

Hi Team, We have a store app used called Connector4U and planning to stop using it by terminating the contract. If we do that, are we allowed to still use its tables and data? Or will it be blocked some how?

Question

ATF: How to set date values today or empty value

Hi, How to set 'empty' or 'today' value on the Test Run data Set, while the parameter type is Date? If its not possible, what could be the workaround. I need to validate that the field (type:date) value is empty or Today. Thanks in advance!

Question

ServiceNow HRSD (Tutorial Article Part - 1)

Hello ServiceNow Family, I have started a Article series on more compelling Module ServiceNow Human Resources. In many companies, HR spends a significant amount of time on repetitive tasks such as responding to emails, managing chats, and using...

Article
Best Practices
Multiple Versions
Team Development

Resolved! SLA not pausing correctly when State is 'Pending Requestor Information

Hi Community, I have configured a SLA which is getting paused when the State is one of 'Pending Requestor Information' or 'Resolved'. The SLA pauses correctly when the State changes to 'Resolved' but not when it becomes 'Pending Requestor Information...

Question

Dynamic Filter for last business day

I have a requirement to add a filter option that would allow our users to return records created on the last business day.I tried doing this by creating a Script Include to retrieve the last business day (based on a schedule) and then created a Dynam...

Question

Unwanted field-change logs appearing in Business Application Activity Stream

I’m facing an issue in ServiceNow where unwanted field-change entries are appearing in the Activity Stream of a Business Application.Examples include:Application Vulnerable Item – Business Application/CI field added/removedPenetration Test Assessment...

Question

We are Trying to Integrate ServiceNow Dev and Test with Microsoft Teams

Hi @community I am in the process of setting this up at the moment. I have already Did the Prepublished method in Dev but Now we are looking to Promote it too Test.I know that Prepublished is limited to 1:1 mapping.I would take the approach of Self C...

Question

SOW UI Builder create a contact card for a custom user field on incident table

Hi,On our incident table we have the caller_id field and a u_requested_for field. In SOW in the Record Information section there is a contact card for the caller_id user. We also want to have a contact card for our u_requested_for field which is also...

Question

Branding virtual agent task

I would like to seek your assistance regarding the Branding Virtual Agent task. I have already completed the task and performed cross-verification to ensure that all requirements were met. However, the task status is still showing as Failed.Could you...

Question

playbook on major incident management

When the playbook activity is completed incident task should be completed and vice versa (if incident task is completed the the playbook activity is completed) This should work in service operations workspace and this playbook should be available un...

Question

how to setup password for user using flow designer

Hi,Im trying to setup password using a flow designer but im getting this error:

Question

Reference field autocomplete dropdown options not highlighting on hover in PROD

Hello, We are seeing an issue in our PROD instance where some reference field autocomplete dropdown options are not visually highlighting when hovering over them. Example behavior: When typing into a reference field, the autocomplete dropdown display...

Question

Beyond the dumps:Building true servicenow expertise for project success

While passing certification exams like the CSA, CIS etc has become increasingly common, relying on exam dumps . This approach bypasses essential ServiceNow fundamentals and OOB capabilities, directly leading to challenges during business requirement ...

Question

ServiceNow PDI Reclamation Rules: Avoid Losing Access

Your ServiceNow Personal Developer Instance can be reclaimed if it is old enough and you have not logged in directly within the required time. Since July 11, 2026, ServiceNow has begun applying its updated PDI reclamation policy to inactive instances...

Article

Hide New Button on Service Operation Workspace while opening stories related tab from All Incidents

We created a many-to-many relationship between Incident and Story table. This allowed us to add Stories to the related list on an Incident record and Incidents to the related list on a Story record. However, when we configured the same related list i...

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