Developer

is there any way to make a custom variable in record producer as a mandatory field?

Hi,I have a custom variable that called a widget in my record producer. i tried make it as a mandatory field using client script but it didnt work. Is there any way to make it as a mandatory field without onSubmit client script?

Question

calling scriptinclude from link in catalog

I want to place a link in a catalog item (created via Record Producer) that calls a Script Include. Is it possible to generate a link using a Script Include? Also, is there a way to call a script that performs server-side processing without calling a...

Question

Incident: Developer Site Restored and PDI Availability Issues

Update: July 29, 2026 We are investigating reports that a small number of PDIs remain offline and will share updates here as more information becomes available. Update: July 27, 2026 The infrastructure issue has been resolved, and all PDIs are ...

blog

How to Enable Notification Bell Icon in SN portal

Hi,We have a requirement to enable the notification bell icon in SN portal in our enterprise platform. Currently, this functionality is available in my PDI, where the bell icon is visible in the ECS portal and working as expected. We would like to en...

Question

How to Integrate ServiceNow Now Assist in Virtual Agent with Google Chat (Complete Setup Guide)

With the Zurich Patch 4 update—and starting from Conversational Integration with Google Chat version 2.0—ServiceNow now brings Now Assist for Virtual Agent directly into Google Chat. Before Zurich, Google Chat only supported the standard, built‑in Vi...

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Integrations

From Development to Production: Ask ServiceNow's AI Experts Anything

Hey everyone, We're ServiceNow's Forward Deployed Engineering (FDE) team. We're a team of builders who've gained deep AI deployment expertise at tier 1 technology companies and research labs. We're certified experts on the ServiceNow AI Platform...

Article

Resolved! ACL Issue in Task.Universal

Good morning, I have created a record producer and have added Task.Universal Request to the related links.As an admin I can access the interceptor page but as a non-admin I cannot.What ACL needs to be updated for this?I would have thought task.univer...

Question

Using a Database View to Expose Clean Data to Third-Party Systems via the ServiceNow Table

Using a Database View to Expose Clean Data to Third-Party Systems via the ServiceNow Table REST API Why I wrote this I did my best to search the ServiceNow Community and official documentation before writing this, and I did not come across any...

Article
Integrations
Scripting and Coding

How to create Date Aging Buckets (<30 days, 30-60 days) in Workspace Data Visualization?

Hi Community,I am creating a Pivot Table visualization directly inside Workspace.I need to group a date field (Matter reported date) into aging buckets (< 30 Days, 30–60 Days, > 60 Days) across the pivot columns.Currently, it only shows individual da...

Question

Service Catalog trigger not firing on catalog order (PDI) — sc_req_item unavailable as Record trigge

I'm building a flow in Workflow Studio on my PDI and my Service Catalog trigger never fires when the catalog item is ordered. Setup:Flow with a Service Catalog trigger (tried both no condition and scoped to the item)Catalog item has an input variable...

Question

Platform Analytics – Removing auto-generated live link and reference column hyperlink

We have a requirement from a specific group to provide a report/dashboard that displays all Active and Closed tasks. In addition, they require a weekly scheduled email report that shows all tasks from the previous week.I have configured this using da...

Question

AI Search in Service Portal - "Open Link in New Tab" Opens about:blank#blocked for Catalog Items

I am facing an issue with AI Search in Service Portal. When I search for a catalog item using AI Search, the search results are displayed correctly. If I left-click a catalog item from the results, it opens and works as expected. However, if I right...

Question

Resolved! How to find the variables and there corresponding values after record producer is being submitted

Hi,I create a Record Producer that generates a record in sn_slm_task table.Which tables stores the variables and there values ? I tried to go to sc_item_option_mtom table but i didnt see anything

Question

How can I click a UI Action/Button in ATF?

Hi everyone, I'm trying to automate a test in ServiceNow ATF and need to click a button (UI Action) on a form as part of the test.I can open the form successfully, but I'm not finding a standard ATF test step that allows me to click the button direct...

Question

Legal Matter Templates - How to Trigger

I created a Legal Matter Template and associated it with an Intake Form (Category) and Record Producer. However, when I submit the intake form, the phases and tasks are not being created as I expected. I dug into the Digital Forensics intake form to ...

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