How can I pass values to Rest API with new line and special characters

[hetalvadanlal]

Hi,

We have a unique requirement to communicate create an incident from one ServiceNow instance to other ServiceNow instance

The issue we are facing is that there are some fields like work notes and description which have new line character.

Whenever there there is a new line being set using "setStringParameter("variable_name", 'variable value with new line')", the incident creation does not happen

Below is the script

var r = new RESTMessage('TestIncidents', 'post');

r.setStringParameter("short_description", current.short_description);

r.setStringParameter("u_affected_user", current.u_affected_user);

r.setStringParameter("location", current.location);

r.setStringParameter("impact", current.impact);

r.setStringParameter("urgency", current.urgency);

r.setStringParameter("description", current.description);

r.setStringParameter("work_notes", current.work_notes);

r.setStringParameter("u_category", current.u_category);

r.setStringParameter("u_classification_level_3", current.u_classification_level_3);

r.setStringParameter("service_offering", current.service_offering);

r.setStringParameter("cmdb_ci",current.cmdb_ci);

r.setStringParameter("u_requestor", current.u_requestor);

r.setStringParameter("u_preferred_contact_number", current.u_requestor);

//r.setStringParameter("work_notes", current.work_notes.getJournalEntry(-1).toString);

var responser = r.execute();

gs.log("getBody: " + responser.getBody());

gs.log("getStatusCode: " + responser.getStatusCode());

gs.log("getHeaders " + responser.getHeaders());

Below is the log

getBody:{"error":{"message":"Exception while reading request","detail":"Verify Request body and Content-type headers. Not able to parse request"},"status":"failure"}

getStatusCode: 400

getHeaders {Date=Mon, 29 Dec 2014 03:35:50 GMT, Transfer-Encoding=chunked, Set-Cookie=BIGipServerpool_predev1bhpbio=421822474.35646.0000; path=/, X-Cnection=close, Content-Type=application/json, Server=ServiceNow}

Any ideas or inputs are highly welcomed

[surya123]

Hi Travis,

I have applied the solution you suggested, still i am getting the error messgage. Can you please help me. This is the new ticket i opened in community here -

https://community.servicenow.com/community?id=community_question&sys_id=ce7bdd2ddb7697401cd8a345ca9619c1

[codycotulla]

Hi,

In newer releases, you can use 

GlideStringUtil.escapeNonPrintable([string]);

Thanks,

Cody

[Kiranmai4]

It's helped me a lot, Thank you so much....

[Claudio6]

Thanks so much Travis! You're the best!