How can we create Problem Task automatically when problem record is moved to Root cause analysis state?

[Shikha puri]

Solution Plan Problem Task type to be created automatically when problem record is moved to Root cause analysis state except for when problem priority is 5-Planning and to auto populate the values of the problem records like assignment group, priority, short description and description-Solution plan task ,type -solution plan, due date - 30 days ahead of problem created date.

Please help.

[Shikha puri]

But I want to create a task automatically when problem record is moved to Root cause analysis.

[Akanksha Gupta2]

Hi , 

You can create a Business Rule then ,

and give condition After -> update

filter condition -> 

State Changes to Root Cause 

Then do Scripting.

Pls Mark Helpful or correct.

Regards,

Akanksha Gupta

[Shikha puri]

will you provide me that script also ?

Or shall we also create the workflow for the same ?

[Ankur Bawiskar]

@Shikha puri 

Please use flow designer with no script.

Just add 1 more condition to what Thomas has mentioned

In the flow trigger

Priority [IS NOT] 5-Planning

Also link the problem task with the problem by using the problem field

Regards
Ankur

[Shikha puri]

HI Ankur,

Is that below mentioned workflow correct ?

Created on Problem table.

Please check and help me to create the correct workflow for the same.