How do I compare 2 reference values in Client Script?

JD31 · ‎02-11-2020

Hello guys,

I am trying to compare the values "Opened By" and "Resolved By" via a Client Script. I've tried both of the below code snippets, however they don't seem to work as expected.

var openby = g_form.getReference('opened_by');
var resolveby = g_form.getReference('resolved_by');

if(resolveby == openby)
{
        g_form.setReadonly('u_firstcallresolution',true);
	g_form.setValue('u_firstcallresolution',true);
}

var openby = g_form.getValue('opened_by');
var resolveby = g_form.getValue('resolved_by');

if(resolveby == openby)
{
        g_form.setReadonly('u_firstcallresolution',true);
	g_form.setValue('u_firstcallresolution',true);
}

Please help!!

Chaitanya Redd5 · ‎02-11-2020

Could you please try giving an alert before the if condition and check what's the value in both the fields?

below is the script with the alert:

var openby = g_form.getValue('opened_by');
	var resolveby = g_form.getValue('resolved_by');
	alert("Opened By :"+openby+" Resolved By :"resolveby);
	if(resolveby == openby)
		{
alert("If Condition Satified");
		g_form.setValue('u_firstcallresolution',true);
		g_form.setReadOnly('u_firstcallresolution',true);
		
	}

With the above script you will get 2 alert with the first alert you will get to know the value coming up in both the field and with the second you will get to know that the if loop is been executed.

Please give a try and give an update so it will be easy to debug the issue.

View solution in original post

JD31 · ‎02-11-2020

Hey Chaitanya,

So it went through the first alert showing the Sys ID of openedby and resolvedby. Both were same as a matter of fact, based on the test run I did.

The issue seems that, I am unable to go through the if(resolvedby == openedby). Any other way to troubleshoot this?

JD31 · ‎02-11-2020

Nevermind, I found the reason why it didn't go through the if-loop.

Subhojit Das · ‎02-11-2020

Hi JD,

You can try for this code:

var a = g_form.getReference("resolved_by").name;
var b = g_form.getReference("opened_by").name;
if(a==b)
{
g_form.setValue('u_firstcallresolution',true);

g_form.setReadOnly('u_firstcallresolution',true);

}

Regards,

Subhojit Das

JD31 · ‎02-11-2020

Doesn't work

Prateek kumar · ‎02-11-2020

Try

var openby = g_form.getValue('opened_by');
var resolveby = g_form.getValue('resolved_by');

if(resolveby == openby)
{
        g_form.setReadOnly('u_firstcallresolution',true);
	g_form.setValue('u_firstcallresolution',true);
}

Please mark my response as correct and helpful if it helped solved your question.
-Thanks