Hi @DongW
No need to worry — this is a known issue with PDIs these days. Please follow the steps below:
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Log in to developer.servicenow.com.
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Go to your Profile.
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On the left-hand side, open the Instance Recreate section.
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Select Change User Role.
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Change the role from AES to Admin.
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Save your changes.
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Log out, then log back in to your PDI instance.
If the issue still persists, you can release the instance and provision a new one.
This is a fairly common issue with PDIs recently. Also, please note that since there’s no official support for PDIs, it might take a few attempts — but keep trying.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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