How do I send internal email for inbound email?

[Kiyam]

Hi, I am currently testing my flow and how do I trigger it? My plan was the flow is triggered by inbound email and

If the admin@example.com received an email contains "Test" in the subject it will run the flow..

I have the flow right now, My main problem is I do not know how to trigger it using the outbox/inbox feature of servicenow

[Pavankumar_1 · Accepted solution]

Hi @Kiyam ,

you can use Test button and select the record on flow test the entire flow and check logs, emails as well.

or when it will trigger whether do Reply or New email to instancename@service-now.com

based on your trigger conditions.

[Geoff_T]

A few options:

1. Ensure your flow is activated and actually send an email to your instance email address.

2. Jump into the sys_email table and edit an existing email. Update the subject to 'Test' and the recipient to admin@example.com. Use the Test option in the flow to search for the email record you just updated.

3. Create a record manually in the sys_email table with the details you need (Update the subject to 'Test' and the recipient to admin@example.com.) Then use the Reprocess Email UI Action to process the email as many times as you want which will also trigger your flow (assuming the conditions meet).

Geoff