How do you get an approval comment in a flow?

[Moedeb]

I would like to be able to update the RITM with a comment added to an approval request via a flow, is there a way to do that?

Example:

1. New catalog item logged 
2. an approval goes to Team A 
3. someone adds a comment to the approval when they approve it
4. I then want to update the RITM with some regular text
   eg: The approval from Team A has now been given and the following comments were added:  - - - - - - - 
5. Next step in the flow occurs

Obviously this becomes even more important if for some reason the approval is rejected.

[Ravi Chandra_K · Accepted solution]

Hello @Moedeb 

You can do "lookup record" on the sysapproval_approver table and using the condition of "approving" is "Trigger - Requested item" data pill. 

Then you can get comments by approval records - comments" data pill. 

You can update the same in the RITM comments by update record.

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra  

[Moedeb]

@Ravi Chandra_K thank you very much, works for what I asked for.

The only think now is, how to remove the text before the actual comment - the date/ person making the update etc.

[Ravi Chandra_K]

Hello @Moedeb 

Something like this...

Newcomments = current.comments.getJournalEntry(1).match(/\n.*/gm).join('').replace(/^\s*\n/gm

Please refer the below thread:

https://www.servicenow.com/community/developer-forum/how-to-remove-time-stamp-and-name-from-addition...

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra