How to add an XML Template to an Outage Task on NEW

[EricG]

I've been scouring the web to see if it's possible to add RICH TEXT to the Details of a New Outage task.

The Ask:

Management would like to apply a predefined or suggested Text format to Outage Task and other types of records within ServiceNow.

I'm familiar with Quick Messages, sample text used in KB Creation, and would love to use a combination of these within notification records or task creation with XML fields.

I'm assuming it starts with a script include and client script, but not sure how to connect all the elements together.

Has anyone done this?

This is the goal I'm trying to achieve.

[Tom23]

Hi, Eric! 

This should actually be fairly simple. The value of HTML/Rich Text fields can be set as HTML, within a script you can  use setValue on the field to an HTML value.

In this case, it may be easiest to get it how you want it to look in the editor, then select the '<>' button on the toolbar, copy that and put it into whichever script type you want. My PDI is refusing to load at present, but if the above doesn't work then let me know and I will go into specifics!

[EricG]

DUH!!!  LOL.  I went to the form and set Default value.   Expected standard details were not that complicated.

I don't link that was what you had in mind, so if there is a way to show it a "Temporary" info and add Headers/Footers, that would be great.