How to add list collector of location in the approver table for if approver is the Contact
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03-26-2025 08:30 PM
Hi All,
I have a catalog item in which a variable is a list collector (cmn_location).
In the location table I have added the contact for each location.
The flow is approver will go based on selected location's contact. (This is working).
The requirement is in the approver table that location should be populate for which contact is approving.
For example,
In the location table
Location 1 has User 1 contact
Location 2 has User 2 contact
Location 3 has User 1 contact
Location 4 has User 1 contact
And in the catalog item end user has selected Location 2, Location 3,Location4
In the Approver table, in the string value for User 1 Location 3 and Location 4 should populate and for User 2 Location 2 should populate.
The reason behind doing this is they want a report where stakeholder can see who approves which location.
I have created a database view for requested item and approver table.
But I am unbale to get the list collector values separately.
If any other way to to do this, please let me know.
Thanks,
Sam
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03-26-2025 10:09 PM
Hi @Ankur Bawiskar ,
I have already tried, but all locations lists are showing in the list not those two. All location whose contacts is Biprajit and Daniel.
Thanks,
Sam
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03-26-2025 10:21 PM
share the final database view configuration when you included the 3rd table
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-26-2025 11:00 PM
I have selected these two locations
But in the database views all locations are showing in which approver is the contact.
Thanks,
Sam
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03-26-2025 11:34 PM
Biprajit and Daniel are contacts for other locations, so it's bringing those as well
you will have to include these 2 tables as well which holds the list collector variable value after RITM is submitted
sc_item_option and sc_item_option_mtom
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-26-2025 11:42 PM
But i have one doubt @Ankur Bawiskar ,
List collector field has two values. will it separate based on location?
Thanks,
Sam