How to add new knowledge states to recall option in knowledge base

[Luke James]

Hello All, 

I have a requirement where I have added 4 additional review states to the knowledge publish and retire approval flows. For these states as in the ootb review state, I need the recall button to appear on these new states. How can I ensure that the recall button shows on these new states? 

Many Thanks, 

Luke

[Dr Atul G- LNG]

Hi @Luke James 

You want to add approvals or a new state in between review ?

[Luke James]

Hi @Dr Atul G- LNG ,

I've added two extra states in the approval flow. One called 'First Review' and another called 'Final Review'. At both of these stages it asks for approvals. But the recall option has vanished, i want the recall option to also work in these new states? Any idea how to ensure the UI action works in these new states?

Many Thanks, 

Luke

[Dr Atul G- LNG]

Hi @Luke James 

It is pure customization and can impact on upgrade time. If i suggest, a better add 2 approvals in the Review state only.