How to add SLA on a form.

[pratyusha11]

Hello 

We have a requirement where we need to show a SLA definition on the work order task form ,

The issue here is We have work orders -->which have work order tasks ,on work order form have a field called Initiated from field ( usually referring to incidents) we need that incidents SLA on work order task and We would want a change in the progress bar or field color to change at 668 hours for approaching breach and 27 days for breach

Thanks in Advance 

[Allen Andreas]

Hello,

Thanks for posting your requirement...

What have you tried thus far? What do you think you need to do?

What has worked/hasn't worked? What errors/issues are you seeing?

Do you have any scripts/screenshots, etc.?

Please mark reply as Helpful, if applicable. Thanks!

[Yousaf]

Hi pratyusha,

Please refer to these.

How do I add the Task SLA tab to incident form?

Docs to follow : 

Create a ServiceNow SLA Definition

Create an SLA definition

Mark Correct or Helpful if it helps.