How to automatically log in an internal user when directly accessing Service Portal

[Joey Wan Kenobi]

I have an email that contains a link to a Service Portal page. Please note, this is not the primary Service Portal page for the company, but a different portal. Nevertheless, if the user is not already logged in to the instance, the page is empty.

Apart from making the page public, what configurations are needed to automatically log this user in to the instance when accessing this service portal page directly via a hyperlink?

[Aman Kumar S]

Without auth I don't it will be possible at all, you can't really authenticate user with just URL link.

It has so many potential risks, you might still be able to setup your public pages that can be seen without authentication.

But directly able to get into instance just by URL, I don't think its possible.

But if you just want this page to be visible without login, you can follow below link, its tried and test and it works:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719767

[Randall King]

Can you link to the following?

saml_redirector.do?sysparm_uri=

After the equals sign, you can put the location where you want to redirect them. For example, you can link the following and it will prompt them for SSO and redirect to the service portal:

saml_redirector.do?sysparm_uri=sp

[Hitoshi Ozawa]

Hi,

The only solution I can think of is to use a SSO.

https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/integrate/single-sign...