Developer

Customize User Presence details in records

Hi everyone,When multiple users are viewing the same record, the User Presence indicator appears in the top bar. On hover, it currently displays user details such as business phone, mobile phone, and email.I would like to customize this and remove th...

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More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

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SLAs: how to ensure that the elapsed time is up to date?

We are attempting to test the SLA functions here in one of our sandbox environments and we have noticed an issue. We have noticed that unless the parent record is touched, the SLA record stays stuck without any change in elapsed business time. This ...

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Activity log: how to ensure that HTML is always used instead of Raw Text

Hello, we are looking to track an HTML field in the Activity log. But here is what we are seeing: When we go into the ticket we see this: We go into the Filter Activity and unselect the HTML field and reselect it. The moment we reselect it, it goes ...

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getting an error when doing oauth based authentication

Hi all getting below error of 'User Not Authorized' and 'Missing required API access scope: test' when doing OAuth based authentication. the bearer token used is correct because when i use an incorrect one, i get a different error. below is the oaut...

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how to restrict incident creation from calendar invites for DL

As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any

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ServiceNow → Microsoft Teams: Clickable link/button in 1:1 chat without bot or delegated auth

Hi Community,I’m working on a ServiceNow Flow Designer automation that sends 1:1 Microsoft Teams chat messages to managers as part of an asset recovery workflow (hardware return reminders).Current setupServiceNow Microsoft Teams Graph SpokeClient cre...

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VER1 - Removal of auto-generated ticket for "VER1 Wireless Network Scanning"

Hi,I have a requirement,Good afternoon, we have been receiving a ticket for network scanning that has been made redundant due to a system in the WAPs we use onsite. We would like to stop the creation of these tickets since they are redundant. I'm uns...

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While executing a background script by impersonating as encryption admin, I am getting an errors

While executing a background script by impersonating as encryption admin, I am getting an errors like Couldn't decipher the stack trace resulting from the following JavaScriptException:java.lang.NullPointerException: Cannot invoke "java.lang.CharSequ...

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Why you should enquire about database footprint of an Instance

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, "ServiceNow has created an automated workflow to request the database footprint of an Instance via a Service Catalog which is completed using end-to-end auto...

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Data privacy / anonymization in practice

It goes without saying that when a new ServiceNow product is implemented (configured) or an existing one is improved / enhanced for customers, development happens on a non-production environment. The bug fixes also should be done on this environment...

Article
Instance Configuration

Need to trigger SLA when business elapsed time crosses 50%

Hi Everyone, I need to trigger a notification to assigned to when SLA reaches 50% of its SLA for a custom table in Zurich version.We already do have Default SLA flow, how can i use this for my requirement. Best Regards

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How to add a Request Item Variables in the Catalog Task list view

Hi All,I want to know, how to add a Request Item Variables in the Catalog Task list view.

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is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4

Hi,is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4?I want that the value will be display as 0.400

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Create request in cross scope

I have a requirement where in certain condition when a request is placed through catalog form A in Global scope then it automatically must call another catalog form B in XYZ scope and place a request in it.I have tried various methods but is still un...

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