How to create system notification where notification should go to specific users?

[Vishal_Jaiswal]

Requirement:
I need to configure a System Notification for the Incident table with the following logic:

• If Assignment Group = Test Group and Assigned To = Abel Tutor

• Then the notification should be sent to all members of "Test Group" except the assigned user (Abel Tutor).

What I Tried:

• Created a notification record in sys_notification.

• Defined the trigger conditions.

• Added notification content in the Related List → Content → Next Experience (Subject + Body).

• Tried defining receiver logic using an email script inside the Next Experience content.

Challenge:
The receiver logic is not working as expected — the notification is not being sent to the intended group members.

[Ankur Bawiskar]

@Vishal_Jaiswal 

check my below response.

[Ankur Bawiskar]

@Vishal_Jaiswal 

If you are talking about Provider Notifications then you can configure the Recipients

Simply select the field Assignment Group and don't select Assigned to

But I think it will send notification to Assigned to user as well as that user will be member of that group.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Vishal_Jaiswal]

Thanks @Ankur Bawiskar ,

But this is not as per the requirement.

[Ankur Bawiskar]

@Vishal_Jaiswal 

so please share screenshots.

[Vishal_Jaiswal]

@Ankur Bawiskar ,

Below i requirement.

I need to configure a System Notification for the Incident table with the following logic:

• If Assignment Group = Test Group and if Assigned To = Abel Tutor

• Then the notification should be sent to all members of "Test Group" except the assigned user (Abel Tutor).