How to create system notification where notification should go to specific users?

[Vishal_Jaiswal]

Requirement:
I need to configure a System Notification for the Incident table with the following logic:

• If Assignment Group = Test Group and Assigned To = Abel Tutor

• Then the notification should be sent to all members of "Test Group" except the assigned user (Abel Tutor).

What I Tried:

• Created a notification record in sys_notification.

• Defined the trigger conditions.

• Added notification content in the Related List → Content → Next Experience (Subject + Body).

• Tried defining receiver logic using an email script inside the Next Experience content.

Challenge:
The receiver logic is not working as expected — the notification is not being sent to the intended group members.

[Ankur Bawiskar]

@Vishal_Jaiswal 

what do you mean by system notification?

-> Provider Notification

OR

-> Email Notification

see if this link helps

Next Experience Notifications Troubleshooting 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Vishal_Jaiswal]

@Ankur Bawiskar ,

Yes, this is also called Provider Notification, where the notification comes in a bell icon at the top right corner of the instance.

[Ankur Bawiskar]

@Vishal_Jaiswal 

that's what I already informed 6 hours ago.

Seems you didn't check the comment properly.

What's the notification content?

If ticket is assigned to Assigned to user then why not send bell notification to that person since he/she needs to work on it?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Vishal_Jaiswal]

@Ankur Bawiskar ,

Well, I can not share the exact reason due to project integrity, but the idea is if the incident is solved and their quality check fails by assigned to a user, then notification should go to all users of the assigned group except those assigned to where the assignment group contains managers. Message body will contain like "The quality check is failed for this incident, please recheck"

[Ankur Bawiskar]

@Vishal_Jaiswal 

then this custom solution will help

1) let notification include Assigned to

2) somehow remove the Assigned to user as recipient by identifying the subject/body from the system table

I don't know where it's stored if not in sys_email

check this if it helps

Notification Preferences 

If my response helped please mark it correct and close the thread so that it benefits future readers.