How to determine how a field value is changing

Farah5
Tera Contributor

I have a state field that is changing every time an approval takes place (UI action is clicked), but I can't seem to figure out what is causing the value change. I've used the Field Watcher and it's not showing any Business Rules or Client Scripts or UI Policies or UI Actions that are causing this change. I've also found a Flow associated with this table, but I'm not seeing field values being set anywhere either. What are some different approaches to figure out field behavior? I'm at a complete loss. 

4 REPLIES 4

Michael Jones -
Giga Sage

What kind of record are you experiencing this with? Some records (change, Request, Requested Item) can also have workflows (different than flows) running against them, which can update the state. You might also try posting what you do see in the field watcher as - to be honest - it can be a little cryptic to read at times and someone might spot something that isn't obvious. 

I hope this helps!

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Michael Jones - Proud member of the GlideFast Consulting Team!

I hope this helps!
Michael D. Jones
Proud member of the GlideFast Consulting Team!

Sukhbir Singh2
Giga Guru

Besides the approaches you mentioned, have you checked any script includes updating it?

Hitoshi Ozawa
Giga Sage
Giga Sage

Maybe create a Update business rule and log previous and current values. This may offer a hint to where the state is being changed.

Hannes H
Tera Contributor

It's a late response but might be able to help someone else stuck with the same issue. Most likely it's a UI page doing the magic, approvals usually open a new DialogWindow tied to a UI page.