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06-11-2025 09:32 PM - edited 06-11-2025 09:33 PM
Hello,
I need assistance with hiding the email input field in Classic UI.
【Current Situation】
- Using a List-type column that allows multiple user references
- In Classic UI, users can both select users and directly input email addresses
【Requirement】
- Want to hide the email address direct input field in Classic UI
- Want to allow only user reference selection
【Questions】
- Is it possible to hide the email input field?
- If possible, what is the recommended implementation method?
Any guidance or suggestions would be greatly appreciated.
Thank you in advance.
Solved! Go to Solution.
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06-11-2025 09:52 PM
Hi @kuuum_aaaya
Please chcek out the below article to hide the email box field.
Hide/Remove email box from list type fields
Dictionary Entry Attributes
In some cases, this email envelope will certainly be useful. Though what if you want to hide/remove this? DOM manipulation? No, there's just a dictionary entry attribute available for this: "No email".
When opening the dictionary entry for the User list type field concerned (for example, right-mouse-click on the field label, select "Configure Dictionary"), amongst others there is a related list "Attributes". Add a new attribute here, "No email" with value "true".
Hope this helps.
Regards,
Siva
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06-11-2025 09:51 PM
how is that list field configured? share some screenshots
There must be some field attributes added which are showing email field
Something like this must be there, remove that attribute from dictionary
ref_ac_columns=email
Auto-complete for reference fields
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-11-2025 09:52 PM
Hi @kuuum_aaaya
Please chcek out the below article to hide the email box field.
Hide/Remove email box from list type fields
Dictionary Entry Attributes
In some cases, this email envelope will certainly be useful. Though what if you want to hide/remove this? DOM manipulation? No, there's just a dictionary entry attribute available for this: "No email".
When opening the dictionary entry for the User list type field concerned (for example, right-mouse-click on the field label, select "Configure Dictionary"), amongst others there is a related list "Attributes". Add a new attribute here, "No email" with value "true".
Hope this helps.
Regards,
Siva