How to Hide "Transfer Without Resolution" Option in Transfer UI Action for Universal Request

[Saraswathi Devi]

Hi Community,

I'm working with Universal Request in ServiceNow and looking to customize the Transfer UI action. Specifically, I want to hide or disable the "Transfer Without Resolution" option when transferring a Universal Request record.

Has anyone implemented this before? I'm looking for a way to do this either through a UI policy, UI action condition, or via script logic. Ideally, the option should not be available under any conditions.

Any guidance, script examples, or documentation references would be greatly appreciated.

Thanks in advance!

[Ankur Bawiskar]

@Saraswathi Devi 

It seems that button calls an UI page and it has that choice value.

Simply identify that UI page and the HTML element and disable that

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Shruti · Accepted solution]

Hi,

Navigate to sys_choice.LIST

Update Transfer without resolution to inactive "true"